--- title: Browser Compatibility and Best Practices for Using PaymentWorks description: To ensure the best experience when using PaymentWorks, please review our recommended browser and device guidelines below: --- [Skip to content](https://help.paymentworks.com/knowledge-base/browser-compatibility-and-best-practices-for-using-paymentworks#main-content) [![PW Logo\_light\_Green\_ White](https://help.paymentworks.com/hs-fs/hubfs/2026%20PaymentWorks%20Brand%20Guidelines/PW%20Logo_light_Green_%20White.png?width=200&height=34&name=PW%20Logo_light_Green_%20White.png)](https://www.paymentworks.com/) - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) Open main navigation Close main navigation - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) - [Contact Support](https://help.paymentworks.com/contactsupport) [Contact Support](https://help.paymentworks.com/contactsupport?hsLang=en) Hello. 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[Contact Support](https://help.paymentworks.com/knowledge-base/contact-support?hsLang=en) # Browser Compatibility and Best Practices for Using PaymentWorks ## To ensure the best experience when using PaymentWorks, please review our recommended browser and device guidelines below: ### **Recommended Browsers** For optimal performance, we recommend using one of the following browsers: - **Google Chrome** (latest version) - **Mozilla Firefox** (latest version) These browsers offer the most reliable and consistent experience when accessing PaymentWorks and are fully supported by our platform. --- ### **Unsupported Browsers and Devices** - **Internet Explorer**: This browser is not supported by PaymentWorks. - **Microsoft Edge**: While it may function, it is not officially supported. - **Mobile Devices**: PaymentWorks is not designed for use on mobile devices (phones or tablets). For best results, please access PaymentWorks from a desktop or laptop computer. --- ### **Best Practices** 1. **Keep Your Browser Updated**: Ensure your browser is running the latest version for improved performance and security. 2. **Clear Cache and Cookies**: If you encounter issues, clearing your browser cache and cookies can often resolve them. 3. **Enable Pop-ups and JavaScript**: These should be enabled for PaymentWorks to function correctly. 4. **Disable Browser Extensions**: Some extensions, such as ad blockers or privacy tools, can interfere with functionality. 5. **Use Incognito/Private Mode**: - Open your browser’s incognito or private mode (available in Chrome, Firefox, and other modern browsers). - This mode disables extensions and avoids issues caused by cached data, allowing you to test functionality in a clean environment. --- ### **How to Access Incognito Mode** - **Google Chrome**: Open the browser and press `Ctrl+Shift+N` (Windows) or `Command+Shift+N` (Mac). - **Mozilla Firefox**: Open the browser and press `Ctrl+Shift+P` (Windows) or `Command+Shift+P` (Mac). --- ### **Need Help?** If you experience any issues or have questions about browser compatibility, please contact [**PaymentWorks Support**](https://help.paymentworks.com/contactsupport?hsLang=en) for assistance. - [Payee Knowledge Base](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#main-content) - [Verification Process & Document Uploads](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#verification-process-document-uploads) - [Account Login & Updates](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#account-login-updates) - [Invoices & Payments](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#invoices-payments) - [Invitations & Customer Registrations](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#invitations-customer-registrations) - [Account Creation & Onboarding](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#account-creation-onboarding) - [Payee Profile](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#payee-profile) - [Manage Your Data](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#manage-your-data) - [Customer Table & Quick Connect](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#customer-table-quick-connect) - [Payment Methods & Bank Information](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#payment-methods-bank-information) - [FAQs](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#faqs) - [Payer Knowledge Base](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#main-content) - [Profile Manager](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#profile-manager) - [Platform Updates & Announcements](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#platform-updates-announcements) - [Sending Invitations & Reviewing Payee Status](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#sending-invitations-reviewing-payee-status) - [New Vendor Registrations & Updates](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#new-vendor-registrations-updates) - [Supplier & Invoice File Uploads](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#supplier-invoice-file-uploads) - [Payments & Invoicing](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#payments-invoicing) - [Training Videos](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#training-videos) - [SSO/Login & User Permissions](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#sso-login-user-permissions) - [Implementation & Configuration](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#implementation-configuration) - [Frequently Asked Questions (FAQs)](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#frequently-asked-questions-faqs) - [Developer Portal](https://help.paymentworks.com/knowledge-base/developer-portal?hsLang=en) - [Contact Support](https://help.paymentworks.com/knowledge-base/contact-support?hsLang=en) - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) - [Contact Support](https://help.paymentworks.com/contactsupport) [![PW Logo\_light\_Green\_ White](https://help.paymentworks.com/hs-fs/hubfs/2026%20PaymentWorks%20Brand%20Guidelines/PW%20Logo_light_Green_%20White.png?width=200&height=34&name=PW%20Logo_light_Green_%20White.png "PW Logo_light_Green_ White")](http://paymentworks.com) Copyright © 2025, PaymentWorks