--- title: Payer Knowledge Base | Help Center description: Access guides, FAQs, and resources to help Payers manage onboarding, track vendor registration, and resolve platform-related issues. --- [Skip to content](https://help.paymentworks.com/knowledge-base/payer-knowledge-base#main-content) [![PW Logo\_light\_Green\_ White](https://help.paymentworks.com/hs-fs/hubfs/2026%20PaymentWorks%20Brand%20Guidelines/PW%20Logo_light_Green_%20White.png?width=200&height=34&name=PW%20Logo_light_Green_%20White.png)](https://www.paymentworks.com/) - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) Open main navigation Close main navigation - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) - [Contact Support](https://help.paymentworks.com/contactsupport) [Contact Support](https://help.paymentworks.com/contactsupport) Hello. 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[Payer Knowledge Base](https://help.paymentworks.com/knowledge-base/payer-knowledge-base) # Payer Knowledge Base Access guides, FAQs, and resources to help Payers manage onboarding, track vendor registration, and resolve platform-related issues. - [PaymentWorks Observed Holidays 2026](https://help.paymentworks.com/knowledge-base/paymentworks-observed-holidays-2026) - [Best Practices for Payers When Engaging with PaymentWorks Support](https://help.paymentworks.com/knowledge-base/best-practices-for-engaging-with-paymentworks-support) - [Marking a Support Ticket as Urgent (For Payers)](https://help.paymentworks.com/knowledge-base/marking-a-support-ticket-as-urgent-for-payers) ## Profile Manager - [Profile Details - Data Changes](https://help.paymentworks.com/knowledge-base/profile-details-data-changes) - [Profile Details - Profile Data](https://help.paymentworks.com/knowledge-base/profile-data) - [Profile Manager - Profiles List](https://help.paymentworks.com/knowledge-base/viewing-a-profile) - [Profile Details - Locations & Banking](https://help.paymentworks.com/knowledge-base/profile-details-locations-banking) - [Profile Details - Version History](https://help.paymentworks.com/knowledge-base/profile-details-version-history) - [Profile Manager - Bugs & Updates](https://help.paymentworks.com/knowledge-base/profile-manager-bugs-updates) - [Payee Generator Guide](https://help.paymentworks.com/knowledge-base/payee-generator-guide) - [Profile Details - Internal Notes](https://help.paymentworks.com/knowledge-base/profile-details-internal-notes) - [Profiles List](https://help.paymentworks.com/knowledge-base/profiles-list) - [Profile Manager Overview](https://help.paymentworks.com/knowledge-base/profile-manager-overview) - [How to Connect a Payee Profile from the Profile Manager](https://help.paymentworks.com/knowledge-base/how-to-connect-a-payee-profile-from-the-profile-manager) - [How Long Does It Take to Process a Vendor Registration?](https://help.paymentworks.com/knowledge-base/how-long-does-it-take-to-process-a-vendor-registration) See less ▼ ## Platform Updates & Announcements - [July 2026 Release Notes](https://help.paymentworks.com/knowledge-base/july-2026-release-notes) - [May - June 2026 Release Notes](https://help.paymentworks.com/knowledge-base/may-june-2026-release-notes) - [April 2026 Release Notes](https://help.paymentworks.com/knowledge-base/april-2026-release-notes) - [March 2026 Release Notes](https://help.paymentworks.com/knowledge-base/march-2026-release-notes-) - [February 2026 Product Update](https://help.paymentworks.com/knowledge-base/february-2026-product-update) - [January 2026 Release Notes](https://help.paymentworks.com/knowledge-base/january-2026-release-notes) - [December Release Notes](https://help.paymentworks.com/knowledge-base/december-release-notes) - [Using the Resource Hub in PaymentWorks](https://help.paymentworks.com/knowledge-base/using-the-resource-hub-in-paymentworks-) - [Aha! Ideas Portal FAQ](https://help.paymentworks.com/knowledge-base/ideas-portal-faq) - [Sending News Updates to Suppliers](https://help.paymentworks.com/knowledge-base/sending-news-updates-to-suppliers) See less ▼ ## Sending Invitations & Reviewing Payee Status - [Invitation and Profile Submission Status Explanations](https://help.paymentworks.com/knowledge-base/invitation-and-vendor-registration-status-explanations) - [Sending Invitations and Managing Onboarding in PaymentWorks](https://help.paymentworks.com/knowledge-base/sending-invitations-and-managing-onboarding-in-paymentworks) - [Bulk Invitation Cancellation and Resending](https://help.paymentworks.com/knowledge-base/bulk-invitation-cancellation-and-resending) - [Guide to Initiator Email Notifications in PaymentWorks](https://help.paymentworks.com/knowledge-base/guide-to-initiator-email-notifications-in-paymentworks) - [Comprehensive Guide to the Onboarding Tracker in PaymentWorks](https://help.paymentworks.com/knowledge-base/comprehensive-guide-to-the-onboarding-tracker-in-paymentworks) - [Using PaymentWorks to Register Employees](https://help.paymentworks.com/knowledge-base/using-paymentworks-to-register-employees) - [Resending Payee Invitations](https://help.paymentworks.com/knowledge-base/resending-payee-invitations) - [Cancelling and Deleting New Vendor Invitations](https://help.paymentworks.com/knowledge-base/cancelling-and-deleting-new-vendor-invitations) - [Managing Registration Reminder Emails](https://help.paymentworks.com/knowledge-base/managing-registration-reminder-emails) - [What Will My Payee See?](https://help.paymentworks.com/knowledge-base/what-will-my-payee-see) - [Troubleshooting Vendor Connection Issues](https://help.paymentworks.com/knowledge-base/troubleshooting-vendor-connection-issues) - [How to Preview Guided Onboarding](https://help.paymentworks.com/knowledge-base/how-to-preview-guided-onboarding) See less ▼ ## New Vendor Registrations & Updates - [What Is Global Bank Validation?](https://help.paymentworks.com/knowledge-base/what-is-global-bank-validation) - [How to Facilitate Vendor Address Updates in PaymentWorks (Payer Only)](https://help.paymentworks.com/knowledge-base/how-to-facilitate-vendor-address-updates-in-paymentworks-payer-only) - [Understanding the 'Unable to Validate Address' Message in PaymentWorks](https://help.paymentworks.com/knowledge-base/understanding-the-unable-to-validate-address-message-in-paymentworks) - [How to Read a Sanction Alert Report](https://help.paymentworks.com/knowledge-base/how-to-read-a-sanction-alert-report) - [Why Is My Vendor Still Pending a Sanction Check?](https://help.paymentworks.com/knowledge-base/why-is-my-vendor-still-pending-a-sanction-check) - [Understanding Validations vs. Verifications in PaymentWorks](https://help.paymentworks.com/knowledge-base/understanding-validations-vs.-verifications-in-paymentworks) - [Self-Service Approvals Management: Release Notes & Configuration Guide](https://help.paymentworks.com/knowledge-base/self-service-approvals-management-release-notes-configuration-guide) - [What are Profile Routing Options?](https://help.paymentworks.com/knowledge-base/what-is-registration-routing) - [How to Reset Approvals on Registrations](https://help.paymentworks.com/knowledge-base/how-to-reset-approvals-on-registrations) - [Registration Tags in PaymentWorks](https://help.paymentworks.com/knowledge-base/registration-tags-in-paymentworks) - [Connect Supplier User Interface (UI)](https://help.paymentworks.com/knowledge-base/connect-supplier-user-interface-ui) - [How To Search For Your Vendor in PaymentWorks](https://help.paymentworks.com/knowledge-base/how-to-search-for-your-vendor-in-paymentworks) - [Vendor Master Updates](https://help.paymentworks.com/knowledge-base/vendor-master-updates) - [How To Delete a Supplier Profile](https://help.paymentworks.com/knowledge-base/how-to-delete-a-supplier-profile) - [Exporting and Reporting on Data from PaymentWorks](https://help.paymentworks.com/knowledge-base/exporting-and-reporting-on-data-from-paymentworks) - [Sanctions and Watchlists Review Screening Report User Interface (UI)](https://help.paymentworks.com/knowledge-base/sanctions-and-watchlists-review-screening-report-ui) See less ▼ ## Supplier & Invoice File Uploads - [Viewing Suppliers That Have Been Uploaded Into the System](https://help.paymentworks.com/knowledge-base/viewing-suppliers-that-have-been-uploaded-into-the-system) - [Connecting New Vendor Registrations (NVRs) Using the Manual File Upload](https://help.paymentworks.com/knowledge-base/connecting-new-vendor-registrations-nvrs-using-the-manual-file-upload) - [How to Format and Upload Supplier Files in PaymentWorks](https://help.paymentworks.com/knowledge-base/supplier-upload-file-format) - [Upload Error List for Supplier and Invoice Files](https://help.paymentworks.com/knowledge-base/upload-error-list-for-supplier-and-invoice-files) - [How to Upload an Invoice File in the Invoices Tab](https://help.paymentworks.com/knowledge-base/how-to-upload-an-invoice-file-in-the-invoices-tab) ## Payments & Invoicing - [Supported Countries and Bank Account Formats](https://help.paymentworks.com/knowledge-base/supported-countries-and-bank-account-formats) - [Global Bank Validation Status for Customers on Payments](https://help.paymentworks.com/knowledge-base/global-bank-validation-status-for-customers-on-payments) - [Payments Training Guide](https://help.paymentworks.com/knowledge-base/payments-training-guide) - [Payment Approval Flows Overview](https://help.paymentworks.com/knowledge-base/payment-approval-flows-overview) - [ACH File Upload Schedule for Manual Bank Portal Submissions](https://help.paymentworks.com/knowledge-base/ach-file-upload-schedule-for-manual-bank-portal-submissions) - [What is a Payment Instruction File (PIF)?](https://help.paymentworks.com/knowledge-base/what-is-a-payment-instruction-file-pif) - [Payment Instruction File Tracker](https://help.paymentworks.com/knowledge-base/payment-instruction-file-tracker) - [How to Upload and Manage Remittance Information in PaymentWorks](https://help.paymentworks.com/knowledge-base/remittance-information-in-paymentworks) - [When Will My Payee Get Paid?](https://help.paymentworks.com/knowledge-base/when-will-my-vendor-get-paid) - [How to View Uploaded Invoices in PaymentWorks](https://help.paymentworks.com/knowledge-base/how-to-view-uploaded-invoices-in-paymentworks) - [PaymentWorks Payment Configuration (Dynamic Payment Method)](https://help.paymentworks.com/knowledge-base/paymentworks-payment-configuration-dynamic-payment-method) - [How Do I Check To See If A Vendor Has Been Paid?](https://help.paymentworks.com/knowledge-base/how-do-i-check-to-see-if-a-vendor-has-been-paid) - [Payment Details Page Statuses](https://help.paymentworks.com/knowledge-base/payment-details-page-statuses) - [Bank Verification Status for Customers on Payments](https://help.paymentworks.com/knowledge-base/bank-verification-status-for-customers-on-payments) - [Understanding Indemnification in PaymentWorks](https://help.paymentworks.com/knowledge-base/indemnification-in-paymentworks) - [FAQ: PaymentWorks Tokenization](https://help.paymentworks.com/knowledge-base/faq-paymentworks-tokenization) - [Resolving Common Payment Instruction File (PIF) Errors](https://help.paymentworks.com/knowledge-base/resolving-common-pif-payment-instruction-file-errors) - [Resolving Duplicate Payment Instruction File (PIF) Submission Errors](https://help.paymentworks.com/knowledge-base/resolving-duplicate-payment-instruction-file-pif-submission-errors) - [What Happens if a Payment File Fails Bank Delivery?](https://help.paymentworks.com/knowledge-base/what-happens-if-a-payment-file-fails-bank-delivery) - [Bank Verification Status for Customers Not on Payments](https://help.paymentworks.com/knowledge-base/bank-verification-status-for-customers-not-on-payments) See less ▼ ## Training Videos - [PaymentWorks Training - Introduction to PaymentWorks](https://help.paymentworks.com/knowledge-base/introduction-to-paymentworks-video) - [PaymentWorks Training - Roles & Permissions in PaymentWorks](https://help.paymentworks.com/knowledge-base/roles-and-permissions-video) - [PaymentWorks Training - Initiator Introduction](https://help.paymentworks.com/knowledge-base/initiator-introduction-video) - [PaymentWorks Training - Sending Invitations](https://help.paymentworks.com/knowledge-base/sending-invitations-video) - [PaymentWorks Training - Approving Invitations](https://help.paymentworks.com/knowledge-base/approving-invitations-video) - [PaymentWorks Training - Introduction to Profile Manager](https://help.paymentworks.com/knowledge-base/paymentworks-training-profile-manager-overview) - [PaymentWorks Training - Reviewing Payee Profile Submissions](https://help.paymentworks.com/knowledge-base/paymentworks-training-reviewing-payee-profile-submissions) - [PaymentWorks Training - Data Changes](https://help.paymentworks.com/knowledge-base/paymentworks-training-data-changes) - [PaymentWorks Training - Manually Connecting Profiles & Data Changes](https://help.paymentworks.com/knowledge-base/manually-connecting-registrations-video) - [PaymentWorks Training - Exporting Data](https://help.paymentworks.com/knowledge-base/exporting-data-video) - [PaymentWorks Training - Profile Routing for Non-Integrated Environments](https://help.paymentworks.com/knowledge-base/profile-routing-in-non-integrated-environments-video) - [PaymentWorks Training - Reporting Role & Dashboards](https://help.paymentworks.com/knowledge-base/reporting-role-dashboards-video) - [PaymentWorks Training - Payment Method Configuration](https://help.paymentworks.com/knowledge-base/payment-method-configuration-video) - [PaymentWorks Training - Sanctions and Watchlist Configuration](https://help.paymentworks.com/knowledge-base/paymentworks-training-sanctions-and-watchlist-configuration-video) - [PaymentWorks Training - Reviewing & Approving Payments](https://help.paymentworks.com/knowledge-base/reviewing-payment-batches-video) - [PaymentWorks Training - Onboarding Overview](https://help.paymentworks.com/knowledge-base/onboarding-overview-video) - [PaymentWorks Training - Integrations: Registration Routing](https://help.paymentworks.com/knowledge-base/integrations-registration-routing-video) - [PaymentWorks Training - Integrations: Manual Connections](https://help.paymentworks.com/knowledge-base/manual-connections-for-integrations-video) See less ▼ ## SSO/Login & User Permissions - [Payer User Deletions](https://help.paymentworks.com/knowledge-base/payer-user-deletions) - [Self-Service User Management “Contact For” Assignment](https://help.paymentworks.com/knowledge-base/self-service-user-management-contact-for-assignment-) - [How to Create an Initiator Account in PaymentWorks](https://help.paymentworks.com/knowledge-base/how-to-create-an-initiator-account-in-paymentworks) - [SSO Integration with PaymentWorks](https://help.paymentworks.com/knowledge-base/sso-integration-with-paymentworks) - [Roles and Permissions](https://help.paymentworks.com/knowledge-base/roles-and-permissions) - [Resolving SSO Authentication Failure: User Email Linked to Payee Account](https://help.paymentworks.com/knowledge-base/resolving-sso-authentication-failure-user-email-linked-to-payee-account) - [Role Emulation](https://help.paymentworks.com/knowledge-base/role-emulation) - [User Management](https://help.paymentworks.com/knowledge-base/user-management) - [Initiator User Guide](https://help.paymentworks.com/knowledge-base/initiator-user-guide) - [How to Manually Bookmark SSO Login URLs](https://help.paymentworks.com/knowledge-base/how-to-manually-bookmark-sso-login-urls) - [Why Single Sign-On (SSO) Is Critical for Secure Access to PaymentWorks](https://help.paymentworks.com/knowledge-base/why-single-sign-on-sso-is-critical-for-secure-access-to-paymentworks) See less ▼ ## Implementation & Configuration - [Payment Method Gap Alerts](https://help.paymentworks.com/knowledge-base/payment-method-gap-alerts) - [Integration Mapping for Dynamic Payment Method](https://help.paymentworks.com/knowledge-base/integration-mapping-for-dynamic-payment-method) - [A Smarter Approach to Implementing PaymentWorks](https://help.paymentworks.com/knowledge-base/a-smarter-approach-to-implementing-paymentworks) - [How do I request a new sanction list or watchlist?](https://help.paymentworks.com/knowledge-base/how-to-request-a-new-sanction-list-or-watchlist) - [Update Sanctions and Watchlists Screening List Configurations](https://help.paymentworks.com/knowledge-base/update-sanctions-and-watchlists-screening-list-configurations) - [View Sanctions and Watchlists Screening Configurations](https://help.paymentworks.com/knowledge-base/view-sanctions-and-watchlists-screening-configurations) - [Getting Started: Initial Supplier and Invoice Files](https://help.paymentworks.com/knowledge-base/getting-started-initial-supplier-and-invoice-files) - [Reporting Dashboards Feature](https://help.paymentworks.com/knowledge-base/reporting-dashboards-feature) - [How to Add or Update Your Company Logo](https://help.paymentworks.com/knowledge-base/how-to-add-or-update-your-company-logo) - [PaymentWorks Configuration Guides](https://help.paymentworks.com/knowledge-base/paymentworks-configuration-guides) - [Comprehensive Guide to PaymentWorks Email Notifications](https://help.paymentworks.com/knowledge-base/comprehensive-guide-to-paymentworks-email-notifications) - [PaymentWorks Payer Training Guide](https://help.paymentworks.com/knowledge-base/paymentworks-payer-training-guide) - [SFTP Configuration for Implementation and Payment Integration](https://help.paymentworks.com/knowledge-base/sftp-configuration-for-implementation-and-payment-integration) - [Overview of Technical Requirements for a Standard PaymentWorks Implementation](https://help.paymentworks.com/knowledge-base/overview-of-technical-requirements-for-a-standard-paymentworks-implementation) - [Conversion of Payees to PaymentWorks Guide](https://help.paymentworks.com/knowledge-base/conversion-of-payees-to-paymentworks-guide) See less ▼ ## Frequently Asked Questions (FAQs) - [Payer Getting Started with PaymentWorks: Quick Reference Guide](https://help.paymentworks.com/knowledge-base/payer-getting-started-with-paymentworks-quick-reference-guide) - [Helpful Links for Initiators & New Payees: Reference Guide for Tracking Vendor Onboarding Progress](https://help.paymentworks.com/knowledge-base/helpful-links-for-initiators-new-payees-reference-guide-for-tracking-vendor-onboarding-progress) - [Domestic versus International Payee Verification](https://help.paymentworks.com/knowledge-base/domestic-versus-international-payee-verification) - [Payee Knowledge Base](https://help.paymentworks.com/knowledge-base/payee-knowledge-base#main-content) - [Verification Process & Document Uploads](https://help.paymentworks.com/knowledge-base/payee-knowledge-base#verification-process-document-uploads) - [Account Login & Updates](https://help.paymentworks.com/knowledge-base/payee-knowledge-base#account-login-updates) - [Invoices & Payments](https://help.paymentworks.com/knowledge-base/payee-knowledge-base#invoices-payments) - [Invitations & Customer Registrations](https://help.paymentworks.com/knowledge-base/payee-knowledge-base#invitations-customer-registrations) - [Account Creation & Onboarding](https://help.paymentworks.com/knowledge-base/payee-knowledge-base#account-creation-onboarding) - [Payee Profile](https://help.paymentworks.com/knowledge-base/payee-knowledge-base#payee-profile) - [Manage Your Data](https://help.paymentworks.com/knowledge-base/payee-knowledge-base#manage-your-data) - [Customer Table & Quick Connect](https://help.paymentworks.com/knowledge-base/payee-knowledge-base#customer-table-quick-connect) - [Payment Methods & Bank Information](https://help.paymentworks.com/knowledge-base/payee-knowledge-base#payment-methods-bank-information) - [FAQs](https://help.paymentworks.com/knowledge-base/payee-knowledge-base#faqs) - [Payer Knowledge Base](https://help.paymentworks.com/knowledge-base/payer-knowledge-base#main-content) - [Profile Manager](https://help.paymentworks.com/knowledge-base/payer-knowledge-base#profile-manager) - [Platform Updates & Announcements](https://help.paymentworks.com/knowledge-base/payer-knowledge-base#platform-updates-announcements) - [Sending Invitations & Reviewing Payee Status](https://help.paymentworks.com/knowledge-base/payer-knowledge-base#sending-invitations-reviewing-payee-status) - [New Vendor Registrations & Updates](https://help.paymentworks.com/knowledge-base/payer-knowledge-base#new-vendor-registrations-updates) - [Supplier & Invoice File Uploads](https://help.paymentworks.com/knowledge-base/payer-knowledge-base#supplier-invoice-file-uploads) - [Payments & Invoicing](https://help.paymentworks.com/knowledge-base/payer-knowledge-base#payments-invoicing) - [Training Videos](https://help.paymentworks.com/knowledge-base/payer-knowledge-base#training-videos) - [SSO/Login & User Permissions](https://help.paymentworks.com/knowledge-base/payer-knowledge-base#sso-login-user-permissions) - [Implementation & Configuration](https://help.paymentworks.com/knowledge-base/payer-knowledge-base#implementation-configuration) - [Frequently Asked Questions (FAQs)](https://help.paymentworks.com/knowledge-base/payer-knowledge-base#frequently-asked-questions-faqs) - [Developer Portal](https://help.paymentworks.com/knowledge-base/developer-portal) - [Contact Support](https://help.paymentworks.com/knowledge-base/contact-support) - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) - [Contact Support](https://help.paymentworks.com/contactsupport) [![PW Logo\_light\_Green\_ White](https://help.paymentworks.com/hs-fs/hubfs/2026%20PaymentWorks%20Brand%20Guidelines/PW%20Logo_light_Green_%20White.png?width=200&height=34&name=PW%20Logo_light_Green_%20White.png "PW Logo_light_Green_ White")](http://paymentworks.com) Copyright © 2025, PaymentWorks