--- title: Payment Details Page Statuses description: The statuses on the Payments page provide key insights into each payment request, enabling users to assess risk, indemnification coverage, and payment progress. --- [Skip to content](https://help.paymentworks.com/knowledge-base/payment-details-page-statuses#main-content) [![PW Logo\_light\_Green\_ White](https://help.paymentworks.com/hs-fs/hubfs/2026%20PaymentWorks%20Brand%20Guidelines/PW%20Logo_light_Green_%20White.png?width=200&height=34&name=PW%20Logo_light_Green_%20White.png)](https://www.paymentworks.com/) - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) Open main navigation Close main navigation - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) - [Contact Support](https://help.paymentworks.com/contactsupport) [Contact Support](https://help.paymentworks.com/contactsupport?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.paymentworks.com/knowledge-base?hsLang=en) 2. [Payer Knowledge Base](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en) 3. [Payments & Invoicing](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#payments-invoicing) # Payment Details Page Statuses The statuses on the Payments page provide key insights into each payment request, enabling users to assess risk and indemnification coverage, and track payee review status and payment progress. This information is particularly critical for customers utilizing Payment Indemnification, as it guides payment decisions and next steps. --- #### **Payment Status Categories** Each payment request displays the following statuses: - **Payee Review Status** - **Bank Account Status** - **Warranty Status** - **Payment Status** **![Screenshot 2025-04-09 at 12.43.24 PM](https://help.paymentworks.com/hs-fs/hubfs/Screenshot%202025-04-09%20at%2012.43.24%20PM.png?width=670&height=287&name=Screenshot%202025-04-09%20at%2012.43.24%20PM.png)** --- #### **Payee Review Status** Expand a payee's name to display the Payee Review Status, which is only associated with withheld payments. - **Payee Review Pending**: This payee is awaiting review by a PaymentWorks Fraud Operations analyst. - **Payee Review in Progress:** A PaymentWorks Fraud Operations analyst is actively reviewing the payee associated with the payment. - **Payee Review Complete - Approved for Indemnification:**PaymentWorks has completed its review and payee verification was successful. - **Payee Review Complete - Not Approved for Indemnification:** PaymentWorks has completed its review and was not able to verify the payee. Note: When a Payee Review is complete and approved for indemnification, because the original payment was withheld pending the review, it must be reinitiated. ![WH Payments page](https://help.paymentworks.com/hs-fs/hubfs/Screenshot%202026-09-30%20at%201.04.24%20PM.png?width=670&height=291&name=Screenshot%202026-09-30%20at%201.04.24%20PM.png) ### **Bank Account Status** - **Review Complete**The bank account has been reviewed by PaymentWorks. Payments made to this account are eligible for indemnification coverage.The warranty status of your payment (indemnified/not indemnified) will be reflected for each payment on the payment details page. - **Currently Under Review**The bank account is pending validation, and PaymentWorks is working to confirm its authenticity. - **Unknown**The bank account is not recognized within the PaymentWorks platform. This typically applies to accounts associated with payee relationships established before the customer began using PaymentWorks. --- ### **Warranty Status** - **Indemnified**The payment is covered under PaymentWorks' indemnification policy, up to the limits specified in your agreement. - **Not Indemnified**The payment is not covered by PaymentWorks' indemnification policy. For further details, refer to the Understanding Indemnification in PaymentWorks article. --- ### **Payment Status** - **Approved**The payment has been approved for release. - **Withheld for Payment Review![Screenshot 2025-04-09 at 12.47.19 PM](https://help.paymentworks.com/hs-fs/hubfs/Screenshot%202025-04-09%20at%2012.47.19%20PM.png?width=16&height=19&name=Screenshot%202025-04-09%20at%2012.47.19%20PM.png)**The payment is under review by PaymentWorks and has not been approved for release. - **Note**: When PaymentWorks receives your Payment file an additional review of your payments is completed.  Payments flagged for additional review will be investigated further by PaymentWorks. Users may override this assessment to manually approve the payment; however, manually approved payments are not eligible for indemnification. - **Rejected**The payment has been rejected due to invalid bank account information or token. - **Removed From File**The payment has been removed from the file by a Payer user. Comments entered by the Payer user at the time of removal can be viewed in the tool tip next to the status. - **Removed From File![Screenshot 2025-04-09 at 12.47.19 PM-1](https://help.paymentworks.com/hs-fs/hubfs/Screenshot%202025-04-09%20at%2012.47.19%20PM-1.png?width=16&height=19&name=Screenshot%202025-04-09%20at%2012.47.19%20PM-1.png)** The payment has been removed from the file by PaymentWorks.   A reason can be viewed by hovering over the status chip and additional information can be viewed by hovering over the tool tip. --- ### **Guidance for Payments Marked "Withheld for Payment Review ![Screenshot 2025-04-09 at 12.47.19 PM](https://help.paymentworks.com/hs-fs/hubfs/Screenshot%202025-04-09%20at%2012.47.19%20PM.png?width=18&height=21&name=Screenshot%202025-04-09%20at%2012.47.19%20PM.png) or Removed From File![Screenshot 2025-04-09 at 12.47.19 PM-1](https://help.paymentworks.com/hs-fs/hubfs/Screenshot%202025-04-09%20at%2012.47.19%20PM-1.png?width=18&height=21&name=Screenshot%202025-04-09%20at%2012.47.19%20PM-1.png)"** #### **Payer Options:** 1. **Payment Hold**Hold the payment, you may resubmit in a future file if you receive notification that the status has been updated to "Approved." 2. **Pay by Check**Issue payment to the vendor via check. While less ideal, this option may mitigate risk. 3. **Approve the Payment** (This applies only to payments in Withheld for Payment Review![Screenshot 2025-04-09 at 12.47.19 PM-1](https://help.paymentworks.com/hs-fs/hubfs/Screenshot%202025-04-09%20at%2012.47.19%20PM-1.png?width=15&height=17&name=Screenshot%202025-04-09%20at%2012.47.19%20PM-1.png))Override PaymentWorks' assessment and manually approve the payment. **Important:** The payer assumes full liability for this decision. #### **Common Reasons for a payment to be Withheld for Payment Review![Screenshot 2025-04-09 at 12.47.19 PM-1](https://help.paymentworks.com/hs-fs/hubfs/Screenshot%202025-04-09%20at%2012.47.19%20PM-1.png?width=16&height=19&name=Screenshot%202025-04-09%20at%2012.47.19%20PM-1.png)or Removed From File![Screenshot 2025-04-09 at 12.47.19 PM-1](https://help.paymentworks.com/hs-fs/hubfs/Screenshot%202025-04-09%20at%2012.47.19%20PM-1.png?width=17&height=20&name=Screenshot%202025-04-09%20at%2012.47.19%20PM-1.png):** PaymentWorks evaluates payments using proprietary risk assessment protocols, which may consider: - **Bank Verification status** - **Payment amount** - **Payment history** - **Payee profile (e.g.,  Individual vs. Company)** - **Bank account history (e.g., Legacy bank account collected by customer prior to PaymentWorks)** The main reasons for risk tolerance rejection include: 1. **Payee Did Not Respond** - PaymentWorks made multiple outreach attempts to contact the vendor but received no response. 2. **No Phone Number Found** - PaymentWorks could not publicly validate a legitimate phone number for the vendor. --- ### **Important Notes** - Payments not in **Approved** status will not be included in the payment file. These payments must be resubmitted in a future payment batch if no further action is taken. - PaymentWorks decisions are based solely on risk evaluation and do not replace your organization’s financial institution's payment approval process. - Decisions to override PaymentWorks’ evaluation involve assuming full responsibility for the associated risks. --- If you have questions or need any more help, feel free to reach out to [**PaymentWorks Support**](https://help.paymentworks.com/contactsupport?hsLang=en)  - [Payee Knowledge Base](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#main-content) - [Verification Process & Document Uploads](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#verification-process-document-uploads) - [Account Login & Updates](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#account-login-updates) - [Invoices & Payments](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#invoices-payments) - [Invitations & Customer Registrations](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#invitations-customer-registrations) - [Account Creation & Onboarding](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#account-creation-onboarding) - [Payee Profile](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#payee-profile) - [Manage Your Data](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#manage-your-data) - [Customer Table & Quick Connect](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#customer-table-quick-connect) - [Payment Methods & Bank Information](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#payment-methods-bank-information) - [FAQs](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#faqs) - [Payer Knowledge Base](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#main-content) - [Profile Manager](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#profile-manager) - [Platform Updates & Announcements](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#platform-updates-announcements) - [Sending Invitations & Reviewing Payee Status](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#sending-invitations-reviewing-payee-status) - [New Vendor Registrations & Updates](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#new-vendor-registrations-updates) - [Supplier & Invoice File Uploads](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#supplier-invoice-file-uploads) - [Payments & Invoicing](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#payments-invoicing) - [Training Videos](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#training-videos) - [SSO/Login & User Permissions](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#sso-login-user-permissions) - [Implementation & Configuration](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#implementation-configuration) - [Frequently Asked Questions (FAQs)](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#frequently-asked-questions-faqs) - [Developer Portal](https://help.paymentworks.com/knowledge-base/developer-portal?hsLang=en) - [Contact Support](https://help.paymentworks.com/knowledge-base/contact-support?hsLang=en) - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) - [Contact Support](https://help.paymentworks.com/contactsupport) [![PW Logo\_light\_Green\_ White](https://help.paymentworks.com/hs-fs/hubfs/2026%20PaymentWorks%20Brand%20Guidelines/PW%20Logo_light_Green_%20White.png?width=200&height=34&name=PW%20Logo_light_Green_%20White.png "PW Logo_light_Green_ White")](http://paymentworks.com) Copyright © 2025, PaymentWorks