--- title: Whitelisting PaymentWorks Support Emails and Managing Opt-Out Preferences description: To ensure you receive support ticket confirmation emails and correspondence from PaymentWorks, it’s important to whitelist our support email address and manage your email preferences if you’ve opted out of communication. --- [Skip to content](https://help.paymentworks.com/knowledge-base/whitelisting-paymentworks-support-emails-and-managing-opt-out-preferences#main-content) [![PW Logo\_light\_Green\_ White](https://help.paymentworks.com/hs-fs/hubfs/2026%20PaymentWorks%20Brand%20Guidelines/PW%20Logo_light_Green_%20White.png?width=200&height=34&name=PW%20Logo_light_Green_%20White.png)](https://www.paymentworks.com/) - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) Open main navigation Close main navigation - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) - [Contact Support](https://help.paymentworks.com/contactsupport) [Contact Support](https://help.paymentworks.com/contactsupport?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.paymentworks.com/knowledge-base?hsLang=en) 2. [Contact Support](https://help.paymentworks.com/knowledge-base/contact-support?hsLang=en) # Whitelisting PaymentWorks Support Emails and Managing Opt-Out Preferences ## To ensure you receive support ticket confirmation emails and correspondence from PaymentWorks, it’s important to whitelist our support email address and manage your email preferences if you’ve opted out of communication. ### **Whitelisting PaymentWorks Support Email Addresses** Add support-1@paymentworks.com (also referenced as support-1@paymentworks.com/hs-inbox) to your email provider’s whitelist to prevent these emails from being flagged as spam or junk. Follow these instructions for common email platforms: #### **Gmail** 1. Log in to your Gmail account. 2. Click the gear icon in the top-right corner and select **See All Settings**. 3. Navigate to the **Filters and Blocked Addresses** tab. 4. Click **Create a New Filter**. 5. In the **From** field, type: support-1@paymentworks.com. 6. Click **Create Filter** and select **Never send it to Spam**. 7. Click **Create Filter** again to save. #### **Outlook (Web or Desktop)** 1. Access **Settings \> Mail \> Junk Email**. 2. Under **Safe Senders and Domains**, add support-1@paymentworks.com. 3. Save your changes. #### **Yahoo Mail** 1. Log in and go to **Settings \> More Settings \> Filters**. 2. Click **Add New Filter**. 3. Enter a name (e.g., "PaymentWorks Support") and type support-1@paymentworks.com in the **From** field. 4. Set the destination folder to **Inbox** and click **Save**. #### **Microsoft Exchange/Office 365 (Admin Configuration)** 1. Go to the **Exchange Admin Center (EAC)** and navigate to **Mail Flow \> Rules**. 2. Create a rule to allow emails from support-1@paymentworks.com. 3. Configure the rule to bypass spam filtering and save the settings. --- ### **Opting Back into Emails from PaymentWorks** If you’ve previously opted out of receiving emails from PaymentWorks via HubSpot, follow these steps to opt back in: 1. **Locate an Old PaymentWorks Email (Optional):** - If you still have a previous email from PaymentWorks, scroll to the bottom and look for an **"Unsubscribe"** or **"Manage Preferences"** link. 2. **Use the Resubscribe Link:** - Click the **Manage Preferences** link and update your settings to resubscribe to PaymentWorks emails. 3. **Contact PaymentWorks Support:** - If you cannot find a previous email or are unsure of your opt-out status, contact Customer Support by submitting a ticket through the[PaymentWorks Support Portal](https://help.paymentworks.com/contactsupport?hsLang=en). - Include your email address and request to opt back into communications. 4. **Check Your Inbox:** - Once your email preferences are updated, you should start receiving PaymentWorks emails, including support ticket confirmations and correspondence. --- ### **Important Notes** - **Support Email Limitations:** - The email address `support-1@paymentworks.com` is not a monitored inbox and cannot accept inbound email communication. To contact PaymentWorks Support, you must submit a ticket through the [PaymentWorks Support Portal](https://help.paymentworks.com/contactsupport?hsLang=en). - **For IT Teams:** - Ensure the domain `@paymentworks.com` is whitelisted in your organization’s spam filters. - Contact PaymentWorks Support for specific IP ranges if system-level filtering requires them. 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