User Definitions –

Who Are You in This Support Request?

• • Payer - You are a PaymentWorks customer using the platform to onboard vendors to your organization.

  • Payer on Behalf of Vendor - You are a PaymentWorks customer submitting a support ticket for a vendor. This request is intended to transition the vendor to our team for direct support. Please be sure to include (CC) the vendor’s email address on the ticket so we can communicate with them directly going forward.

  • Vendor - You are a supplier or payee who has been invited by your customer (the Payer) to register using the PaymentWorks platform.

Need help fast?

Before submitting a ticket, check out our PaymentWorks Knowledge Base—it’s full of quick guides, how-tos, and answers to common questions.

Here are a few top articles our customers find especially helpful:

• • Support Ticket Creation Best Practices
    Tips to ensure your request gets resolved as quickly and efficiently as possible.

  • Whitelisting PaymentWorks Support Emails and Managing Opt-Out Preferences
    Make sure you're receiving important support updates and know how to manage your email preferences.

  • Browser Compatibility and Best Practices for Using PaymentWorks
    Learn which browsers work best and how to avoid common login and performance issues.