Support wait times are higher than expected, and response time may be longer.
We encourage users to visit our Knowledge Base for helpful articles and FAQ’s. Help Center
Ticket User Type definition
- Payer = You are a PaymentWorks Customer using the PaymentWorks platform to onboard Vendors to your organization
- Payer on Behalf of Vendor = You are a PaymentWorks Customer, creating a ticket on the Vendor’s behalf to transfer the Vendor to PaymentWorks for assistance
- Vendor = You are a Supplier/Payee of a Payer (your Customer) who has invited you to register using PaymentWorks
Visit our knowledge base for helpful articles
- Need help creating your ticket? Visit Support Ticket Creation Best Practices
- Did you receive your confirmation email after creating a ticket? If not, follow these steps in Whitelisting PaymentWorks Support Emails and Managing Opt-Out Preferences
- Browser issues or unable to take action? Check out Browser Compatibility and Best Practices for Using PaymentWorks