We’re Experiencing Higher Than Normal Support Volume

                Due to increased support volume, our response times may be longer than usual.

                Our team is working diligently to assist everyone, and we appreciate your patience and understanding. 

                If you’ve already submitted a ticket, there’s no need to follow up — we’ll respond as soon as possible. 

                We also encourage you to visit our Help Center for articles, FAQs, and helpful how-tos Help Center

                 Thank you,

                 The PaymentWorks Support Team

         

 

User Definitions –

Who Are You in This Support Request?

    • Payer - You are a PaymentWorks customer using the platform to onboard vendors to your organization.

    • Payer on Behalf of Vendor - You are a PaymentWorks customer submitting a support ticket for a vendor. This request is intended to transition the vendor to our team for direct support. Please be sure to include (CC) the vendor’s email address on the ticket so we can communicate with them directly going forward.

    • Vendor - You are a supplier or payee who has been invited by your customer (the Payer) to register using the PaymentWorks platform.

Need help fast?

Before submitting a ticket, check out our PaymentWorks Knowledge Base—it’s full of quick guides, how-tos, and answers to common questions.

Here are a few top articles our customers find especially helpful: