Customer Table FAQs

My status says "No action needed." How long will it take? It depends on the step. Verification by PaymentWorks is usually quick. Customer review and setup depend on each customer's own process. Last Update shows how long ago the status last changed.

My profile was returned. What do I do? Click View message. Read the customer's message, make the changes and submit again. The tracker moves back to blue once you resubmit.

The customer did not approve my profile. Can I try again? Read the customer's message linked in the status. If you have questions about the decision, contact the customer directly. PaymentWorks cannot change a customer's decision.

I'm connected. How do I update my bank account or address? Click Manage connection. Changes are sent to every customer you are connected with. Each customer accepts them on its own schedule.

Why don't I see a way to sort or filter by status? The Action column already tells you which rows need you. Rows with a gold or orange tracker need your attention.

Who do I contact with questions? For questions about a customer's review or decision, contact the customer. For help with your profile or the PaymentWorks site, contact PaymentWorks Support.