Welcome to the new PaymentWorks Knowledge Base! Our redesigned platform is here to make finding answers easier and faster than ever before. This guide will help you navigate the new Knowledge Base and take full advantage of its features.
Accessing the Knowledge Base
The Knowledge Base is available at https://help.paymentworks.com/knowledge-base. Bookmark this page for easy access to support resources whenever you need them.
Getting Started
1. Searching for Articles
Use the powerful search bar located at the top of the homepage:
- Enter keywords or phrases related to your question (e.g., "vendor registration," "invoice status").
- Browse the most relevant articles displayed in the search results.
Pro Tip: Be specific with your keywords to find the most accurate results.
2. Browsing Categories
If you prefer to explore by topic:
- Scroll down to view the main categories on the homepage, such as “Payer Knowledge Base” or “Payee Knowledge Base.”
- Click on a category to access articles grouped by subcategory and topic.
3. Viewing an Article
Once you’ve found the article you need:
- Click the title to open it.
- Articles are organized with step-by-step instructions, screenshots, and links to related content for a seamless experience.
4. Submitting Feedback on Articles
We value your input! At the bottom of each article, you’ll find an option to provide feedback:
- Click “Was this article helpful?” and select Yes or No.
- Share additional comments to help us improve.
Integrated Support Options
Can’t find what you’re looking for?
- Use the Contact Support button located at the top and bottom of the page to submit a ticket.
- Alternatively, visit help.paymentworks.com/contactsupport for direct assistance.
FAQs
Q: What happened to the old Knowledge Base?
A: We’ve retired the old platform to offer an improved experience. If you previously bookmarked articles, you’ll need to update your links using the Knowledge Base Link Directory.
Q: How do I report an issue with the Knowledge Base?
A: Use the Contact Support button or submit feedback directly on the relevant article.
We’re Here to Help
If you have questions about using the Knowledge Base, our Support Team is ready to assist. Simply visit help.paymentworks.com/contactsupport for support.
Thank you for using the PaymentWorks Knowledge Base. We’re confident it will become your go-to resource for all things PaymentWorks!