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Guided Onboarding At a Glance - Coming Soon

This article provides a high-level overview of the PaymentWorks Guided Onboarding process that all payees complete to build a compliant Payee Profile. It also outlines where to find detailed field-level information for each section.

 

Guided Onboarding Overview

The Guided Onboarding process ensures accurate and complete data collection for payments, tax reporting, and communication. It is divided into structured field sets, each focused on a specific category of information.

Use this article to understand what data is collected and where to find detailed field references.

Onboarding Field Sets – At a Glance

  1. Tax Information (All Payees)
     Collects details required for tax status and reporting.

    • Tax Classification (individual, sole proprietor, business entity)
    • Tax Country/ Country of incorporation
    • Tax ID (EIN/SSN/ITIN/Non-U.S...etc)
    • Business Tax Classification (C-Corp, S- Corp, LLC, Partnership, Trust, Other)
    • Legal name / DBA name
    • Visa/passport info (Non-U.S. Individuals performing services in the U.S.)
    • W-9 / W-8 Certification

  2. Primary Information (All Payees)
     Basic contact and business details.

    • Contact Information (Phone, Email, Website/Portfolio

    • Description of Goods/Services being Provided or Reason for Payment

    • Entity Identifiers (UEI, DUNS – if applicable)

  3. Address Information (All Payees)
     Identifies locations for identity verification, orders and payment delivery.

    • Primary Address (HQ or Home)

    • Remittance Address and Contact Info (Accounts Receivable Contact Details - Name, Email, Phone)

       

  4. Payment Method & Bank Info (All Payees)
     Details for secure payment processing including how you’ll be paid and where payments should be sent.

    • Bank Location

    • Payment Method and Terms (based on Payment Method configuration and may vary from customer to customer)

    • Bank Account Info (Account, Routing, IBAN, BIC, etc.)

    • Bank Name and Address

    • Payment Contact Info

  5. Conflict of Interest (All Payees)
     Disclosure of personal or business relationships with the payer (your customer) organization.

    • Are you aware of any potential conflicts of interest with [Name of Customer Account]?

    • If Yes: 

      1. Nature of Relationship, name of person affiliated with the [Payer account], Department, Job Title, affiliation type, Separation date (if applicable)

    • Add up to 3 different conflicts (if applicable) 

  6. Purchase Order Info
     Preferences for receiving and managing purchase orders (POs).

    • Do you or your business accept Purchase Orders (POs)?

    • If Yes:
      • How would you like to receive Purchase Orders?
        • Tell us how your business can receive purchase orders. Some customers may only support email delivery; in those cases, email will be used automatically. ( options are Email, EDI or Fax)
      • Name, Phone, Email and preferred delivery method
  1. Insurance Certificates
     Confirms whether you carry coverage that may be required for doing business with certain customers.
    • Do you have any insurance coverage to provide?
    • Upload Certificate or Accord Form and Select the type of insurance coverage options
      1. Commercial General Liability, 
      2. Workers’ Compensation (includes Employers’ Liability)
      3. Business Automobile Liability
      4. Professional Liability (Errors & Omissions)
      5. Cyber/Privacy Liability
      6. Umbrella or Excess Liability
      7. Other

    • Policy Details for each (Provider, Policy Number, Expiration, Certificate Upload, Attestation)
  2. Additional Information (If Applicable)
     Any payer-specific custom questions or requirements not covered above.

 

Field-Level References Coming Soon: 

Specific field level details and flow are coming soon. 

Each reference shows the step-by-step fields, help text, and logic in table format for easy scanning.