My profile was returned, how do I fix the data and resubmit it to my customer?

If your profile was returned, you may need to complete one or two steps, depending on what needs to be corrected:

1) Update your profile information (if needed)

If the issue is related to your core profile details (such as Legal Name, Tax Classification, Tax ID..etc):

1. Log in to your PaymentWorks account.
2. Navigate to My Payee Profile.
3. Locate the relevant section (for example, Legal Entity Information) and select “View/Edit Details.”
4. when you have completed the edit, Click “Save.”
   Note: All connected customers will receive an update upon save as this is global profile information you are changing.

2) Resubmit your profile to your customer

Once any necessary updates are made (or if no profile changes were required):

1. Return to your home page.
2. Locate your customer in the customer table.
3. Select “Resubmit.”
4. Make any necessary changes and “Resubmit” the profile