Self-Service User Management “Contact For” Assignment

The “Contact For” assignment feature in PaymentWorks’ Self-Service User Management clarifies who should be contacted for specific responsibilities. It ensures that the correct person receives relevant communications, helping payer organizations manage workflows efficiently while reducing delays and risk.

Purpose

By designating “Contact For” roles:

• PaymentWorks Support, Customer Success, and Fraud teams can reach the right contacts immediately.

• Organizations reduce internal bottlenecks (like email forwarding or unclear ownership).

• Response time and issue resolution improve, minimizing operational and financial risk.

Assignment Options & Their Use Cases

Best Practices

1. Assign at User Creation – Prevent default routing by defining roles upfront.

2. Use Redundancy – Assign multiple contacts to ensure continuity during absences.

3. Quarterly Reviews – Keep assignments aligned with org changes.

4. Educate Staff – Ensure assigned users understand their responsibilities and expected communications.

For additional support or if you encounter issues, please contact PaymentWorks Support.