When will my customers (payers) see my updates/updated information?

Timing depends on whether the update is global or customer-specific.

Global Profile Updates (Primary/Legal Information/Insurance/Tax Forms)

• Changes are shared with customers automatically in real time

Customer-Specific Information
Examples include:

• Remittance addresses
• Banking information
• PO delivery methods
• Conflict of interest

See the above sections for each

Important Notes / Best Practices

• • Customer-specific updates are not automatically shared
  • Always ensure you select the correct customer before sharing