PaymentWorks is a platform designed to facilitate secure vendor onboarding, information management, and payment processing between payees and their customers. However, purchase orders (POs) are not managed or issued through PaymentWorks.
How to Handle Purchase Orders
If your customer requires a purchase order for your transactions, please follow these guidelines:
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Work Directly with Your Customer:
- Contact your customer to obtain any purchase order numbers or details required for invoicing or transactions.
- Ensure you have the correct PO information before submitting your invoice to avoid delays in processing.
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Verify PO Requirements:
- Check with your customer if referencing a purchase order is mandatory for payment or registration.
- Clarify any details regarding the PO, such as quantity, price, or delivery terms.
Important Notes
- PaymentWorks does not issue, manage, or track purchase orders. Any inquiries or actions related to purchase orders must be directed to your customer.
- If your invoice references a purchase order, ensure that the PO number aligns with your customer’s records to prevent discrepancies.
Need More Help?
For questions about how to proceed with purchase orders or invoicing, reach out to your customer's designated contact or Accounts Payable department. If you encounter technical issues within PaymentWorks, visit our Knowledge Base or contact PaymentWorks Support for assistance.