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Payee Knowledge Base

Payee Knowledge Base

Find guides, FAQs, and tips to help payees navigate PaymentWorks, update details, and resolve common issues efficiently.

Verification Process & Document Uploads

PaymentWorks Bank Account Verification Process

Activation Email: What It Is and What to Do If You Don’t Receive It

How to Add W-8/W-9 Tax Forms to Your PaymentWorks Account

How to Sign a W-9 Form Electronically

Resolving Invalid Tax Information

Tax Information Help

Tax Identification Number (TIN) Type Overview

Questions About Tax Documents (W-9, W-8)

What is the Difference Between a Legal Name and a DBA?

Why Do I Need a W-9?

What Is a SWIFT Code?

What Is a Bank Validation File?

Understanding and Updating Your Certificate of Insurance (COI)

How to Upload Files to Your Vendor Registration

Phone Number Used to Validate Banking Information

Troubleshooting File Upload Issues on PaymentWorks

Independent Contractor Form: What You Need to Know

Understanding and Addressing Questions About Diversity Certificates

Should I Upload My W-9 Manually or Use PaymentWorks to Generate It Electronically?

Address Validation in PaymentWorks: Understanding and Resolving Invalid Address Issues

Why Was My Registration Returned?

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Account Login & Updates

Troubleshooting Login Issues: Invalid Username or Password

I’m Unable to Log In to My PaymentWorks Account

Can I Manage Multiple Organizations Under One Login in PaymentWorks?

Common Issues with Multi-Factor Authentication (MFA)

How Do I Update My Business Legal Name?

How Do I Change My Account Email Address?

How to Delete Your PaymentWorks Account

How to Update Your Tax Country

What to Expect When Selecting Multi-Factor Authentication (MFA) Voice Call

What to Do If Your PaymentWorks Account is Associated With Someone No Longer With Your Company

How to Add Users to Your PaymentWorks Account (For Vendors/Payees)

I’m Not Receiving My Password Reset Email

How Do I Reset My Password?

How to Update or Share Remittance and Corporate Addresses

Account Login Issue: Two Different Users Error

How to Update Your Vendor Information in the Company Profile

Recovering Your PaymentWorks Account

Editing Bank Account and Remittance Information

How to Update Your MFA Phone Number

Receiving News Updates from Your Customer

Updating Company Profile Information

Updating Customer-Specific Information

Adding, Validating, and Linking a Bank Account in PaymentWorks

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Invoices & Payments

What Is A Vendor Number, And How Do I Find It?

How to Update Your Payment Method in PaymentWorks

Where Is My Payment or What Is My Payment Status?

Can I Create or Submit an Invoice in PaymentWorks?

What Is ACH Direct Deposit?

Viewing, Tracking, and Inquiring About Invoices in PaymentWorks

Where Can I Find My 1099?

Understanding Net Terms in PaymentWorks

Are Purchase Orders Available in PaymentWorks?

Viewing Payment Remittances in PaymentWorks

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Invitations & Customer Registrations

Did Not Receive an Invitation from My Customer

How Do I Register With My Customer?

What is a DUNS Number?

Payee Onboarding Process

Why Do I Need to Register for PaymentWorks?

What Should I Do if I Disagree with the PaymentWorks Terms of Service?

What is a Texas SOS Number?

Does PaymentWorks Cost Anything for Vendors?

Understanding PaymentWorks Messaging: Viewing, Using, and Managing Messages

PaymentWorks Registration Fields: Core Fields vs. Customer-Specific Questions

Understanding and Accessing Your New Vendor Registration Form

Using an International Bank Account Number (IBAN) in PaymentWorks

Troubleshooting Issues on the New Vendor Registration Form

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