Did Not Receive an Invitation from My Customer
To register with your customer on PaymentWorks, you must first receive an invitation email. If your customer has sent the invitation but you cannot locate it, here are some steps to help you find it:
1. Verify the Email Address
- Confirm with your customer which email address they used to send the invitation. Ensure you’re checking the correct inbox.
2. Check Your Email Folders
- Look in your spam, junk, or trash folders. Sometimes, emails from PaymentWorks can be filtered into these folders.
3. Contact Your IT Department
- Ask your IT team to check if emails from the @paymentworks.com domain are being blocked by firewalls or email filters. They may need to whitelist our domain to allow the invitation to be delivered.
4. Request a New Invitation
- If you’ve tried the steps above and still cannot locate the email, contact your customer to request a new invitation.
Need Additional Help?
If you need further assistance, you can reach out to
PaymentWorks Support using our webform. We’ll be happy to help you resolve the issue!
