How to edit your bank account or remittance information in the PaymentWorks platform
If you need to edit bank account or remittance information in the PaymentWorks platform, please follow these steps:
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Log in at PaymentWorks Login
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Click My Payee Profile on the left side of the screen.
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Under Bank Accounts, click the bank account you would like to update.
4. In the Bank Account Details window, click the Edit (pencil) icon in the bottom-right corner.
5. Make any necessary updates to your banking information, upload your Bank Validation file, and then click Save.
Please note that bank accounts in PaymentWorks cannot be deleted if they are still associated with a remittance address on your profile. To delete your old bank account, you’ll first need to update your remittance address to use a different (active) bank account.
Here’s how:
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Log in at PaymentWorks Login
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Click My Payee Profile on the left side of the page.
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Navigate to Addresses & Bank Accounts.
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Click on the remittance address you want to update, then click the Edit (pencil) icon.
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Use the Bank Account dropdown to select your new bank account.
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Click Save to finalize the changes.
Once your old bank account is no longer associated with any remittance addresses, you’ll be able to delete it from the Bank Accounts section of your profile.
Quick notes about addresses:
- We only recommend adding a new address if you are sharing an additional address with a customer. If you’re simply replacing outdated address details, it’s best to edit your existing address rather than create a new one.
- Since remittance addresses are linked to customer connections, they cannot be deleted—even if they are no longer in use.
For additional support or if you encounter issues, please contact PaymentWorks Support.