What to Do If Your PaymentWorks Account is Associated With Someone No Longer With Your Company

If the PaymentWorks account for your company is associated with someone who is no longer with your organization or tied to an inaccessible email address, follow these steps to regain or transfer access securely.

Step 1: Determine the Situation

1. The Email Address is Accessible:

   • If your organization can access the email address associated with the account, you can recover the account by resetting the password.

2. The Email Address is Not Accessible:

   • If no one can access the associated email address, you will need to contact PaymentWorks Support for assistance.

Scenario 1: You Can Access the Email Address

If your team can access the email address linked to the account:

1. Request a Password Reset:

   • Go to the PaymentWorks login page and click “Forgot Password” to request a reset email.

2. Log in with the New Password:

   • After resetting the password, log into the account.

3. Update the Associated Email Address:

   • Click “Account” in the top-right corner.
   • Scroll to the “Personal Information” section and click “Edit”.
   • Replace the email address with a valid, accessible address.
   • Click “Save”.

4. Add Additional Users:

   • Ensure multiple team members have access by adding authorized users. Refer to the article: How to Add Users to Your PaymentWorks Account (For Vendors/Payees).

Scenario 2: You Cannot Access the Email Address

If no one in your organization can access the email address tied to the account:

1. Contact PaymentWorks Support:

   • Use the PaymentWorks Support Webform to request assistance.
   • Provide the following information:
     • Company name.
     • Details about the inaccessible email address.
     • Contact information for the new account owner.

2. Work with Support to Verify Ownership:

   • PaymentWorks Support will guide you through the ownership verification process to ensure the account is transferred securely.

3. Update the Account Email Address:

   • Once access is regained, update the email address and add additional users to prevent future access issues.

Best Practices for Account Management

• Always have at least two authorized users added to your PaymentWorks account to ensure uninterrupted access.
• Regularly review and update account information to reflect staffing or organizational changes.
• Assign a dedicated team member to manage vendor accounts and access permissions.