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      Adding, Validating, and Linking a Bank Account in PaymentWorks

      Why Add a Bank Account in PaymentWorks?

      Adding your bank account details to PaymentWorks is an essential step in ensuring timely and secure electronic payments (e.g., ACH). This process allows your customers to deposit funds directly into your bank account. In PaymentWorks, adding a bank account involves validation for accuracy and security, ensuring compliance with your customer’s payment requirements.

      How to Add a New Bank Account in PaymentWorks

      Adding a bank account in PaymentWorks ensures your payments are processed accurately and securely. Follow the steps below to add and validate your banking information:

      Step-by-Step Guide to Adding a Bank Account

      1. Log In

      2. Access the My Payee Profile

        • Select My Payee Profile from the left side menu.

      3. Navigate to Bank Accounts

        • On the Bank Accounts page, click Add Account.

      4. Add Account Information

        • Follow the prompts on each page to enter your bank account details:
          • Account Number (US or IBAN for international accounts).
          • Routing Number (US only; see notes for non-US banks).
          • SWIFT/BIC Code (for international accounts if applicable).

      5. Upload a Bank Validation File

        • Upload a document validating your bank account in one of the following formats: PDF, JPEG, or PNG.
        • Validation files may require the following information:
          • Current or recent year.
          • Bank name and logo.
          • Name on the bank account.
          • Full account number.
          • Routing number (for US banks).
          • IBAN and SWIFT/BIC code (for international banks, if applicable).

      Review & Submit

      1. Double-check all the entered details for accuracy.
      2. Click Save to submit your new bank account.
      3. Once submitted, your customer(s) linked to the selected remittance address will receive your new bank account as a vendor update request.

      Link Your Bank Account to a Remittance Address

      Your bank account must be linked to a Remittance Address to be submitted successfully:

      1. Select the appropriate Remittance Address from the Addresses & Bank Accounts section of the Payee Profile

      2. Click the Share button to view which customer(s) are connected to this address

        • This ensures the new bank account is associated with the correct customer.

      3. Click the Edit button and then use the Bank Account dropdown to select your new bank account

      4. Click Save Address to send your new bank account to the Shared Customer(s)

      Upload your Bank Validation File

      A bank validation file is required to provide a bank account in PaymentWorks. This file ensures your banking information is accurate and helps verify your account details for secure transactions.

      For more information, visit What Is a Bank Validation File?

      Tips for Managing Your Bank Account Information

      • Keep Information Accurate: Always double-check your account details before submitting. Errors can delay payment processing.

      Changing Your Payment Method

      If you are updating your bank account because you want to switch your payment method (e.g., from check to ACH), ensure you:

      Troubleshooting Banking Issues

      If you encounter issues with adding or validating your bank account:

      1. Verify that all details match your bank's records.
      2. Ensure your IBAN or Routing Number is correct and formatted properly.
      3. Review any messages from PaymentWorks for further instructions.
      4. Contact your customer if additional steps are required on their end.

      Need More Help?

      • Detailed Tutorials: Visit our Knowledge Base for articles on managing banking, remittance, and payment methods.
      • Contact Support: If issues persist, reach out to PaymentWorks Support.

      By following these steps and tips, you’ll ensure that your banking information is correctly added, validated, and ready to streamline your payment process!