--- title: Viewing, Tracking, and Inquiring About Invoices in PaymentWorks description: "Invoices submitted to your customer and uploaded to PaymentWorks can be accessed under the Invoices Tab. Follow these steps to locate and review your invoices: Missing Invoices: Incorrect Details: If" --- [Skip to content](https://help.paymentworks.com/knowledge-base/viewing-tracking-and-inquiring-about-invoices-in-paymentworks#main-content) [![PW Logo\_light\_Green\_ White](https://help.paymentworks.com/hs-fs/hubfs/2026%20PaymentWorks%20Brand%20Guidelines/PW%20Logo_light_Green_%20White.png?width=200&height=34&name=PW%20Logo_light_Green_%20White.png)](https://www.paymentworks.com/) - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) Open main navigation Close main navigation - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) - [Contact Support](https://help.paymentworks.com/contactsupport) [Contact Support](https://help.paymentworks.com/contactsupport?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.paymentworks.com/knowledge-base?hsLang=en) 2. [Payee Knowledge Base](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en) 3. [Invoices & Payments](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#invoices-payments) # Viewing, Tracking, and Inquiring About Invoices in PaymentWorks #### How to View Your Invoices **Note:**  As a vendor, you cannot create or submit invoices within PaymentWorks. Invoice submissions and payment processes are handled directly between you and your customer. Invoices submitted to your customer and uploaded to PaymentWorks can be accessed under the **Invoices Tab**. Follow these steps to locate and review your invoices: 1. **Log In**: Access your PaymentWorks account. 2. **Navigate to Invoices**: Click on the **Invoices** on the left hand side. 3. **Filters**: Use the filters to refine your search. Filter by date, status, or other criteria to quickly find the invoice you’re looking for. 4. **View Details**: Click on an invoice row to expand and review detailed information about the transaction. #### ![Screenshot 2025-03-30 at 5.13.01 PM](https://help.paymentworks.com/hs-fs/hubfs/Screenshot%202025-03-30%20at%205.13.01%20PM.png?width=670&height=281&name=Screenshot%202025-03-30%20at%205.13.01%20PM.png) #### Common Issues with Viewing Invoices - **Missing Invoices**: - If an invoice is missing, it may not have been uploaded by your customer yet. - Your customer may have associated the invoice with a different vendor number. To resolve this, establish a second connection with your customer using the correct vendor number. - **Incorrect Details**: If you notice incorrect information, contact your customer directly for clarification. --- #### How to Inquire About an Invoice If you have a question or need further details about a specific invoice, you can submit a **Payment Inquiry** directly through PaymentWorks. Here’s how: 1. **Locate the Invoice**: - Navigate to the **Invoices** and use the filters to find the invoice in question. - Click on the invoice to expand its details. 2. **Send an Inquiry**: - Click the blue **Send Payment Inquiry** button located in the invoice details view. - A messaging field will appear. Draft your message, attach any relevant files (if necessary), and click **Send**. 3. **Message Delivery**: Your inquiry will be sent directly to your customer’s Accounts Payable (AP) department for review and response. #### ![Screenshot 2025-03-19 at 11.02.17 AM](https://help.paymentworks.com/hs-fs/hubfs/Screenshot%202025-03-19%20at%2011.02.17%20AM.png?width=670&height=338&name=Screenshot%202025-03-19%20at%2011.02.17%20AM.png) #### Additional Notes - **Invoice Upload Responsibility**: Customers (payers) are responsible for uploading invoices to PaymentWorks. Vendors cannot upload invoices themselves. - **Vendor Number Requirement**: Ensure you use the correct vendor number associated with your PaymentWorks connection to avoid mismatches. - **Follow-Up**: If you don’t see a response to your inquiry in a timely manner, follow up with your customer directly. - **No Change to Submitting Invoices:** Vendors cannot upload invoices to PaymentWorks. Only **Payers** (your customer) can upload invoice records to provide a payment schedule. --- Watch our quick video on **Viewing, Tracking, and Inquiring About Invoices** in PaymentWorks --- Have more questions contact [PaymentWorks Support](https://help.paymentworks.com/contactsupport?hsLang=en) for assistance. - [Payee Knowledge Base](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#main-content) - [Verification Process & Document Uploads](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#verification-process-document-uploads) - [Account Login & Updates](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#account-login-updates) - [Invoices & Payments](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#invoices-payments) - [Invitations & Customer Registrations](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#invitations-customer-registrations) - [Account Creation & Onboarding](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#account-creation-onboarding) - [Payee Profile](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#payee-profile) - [Manage Your Data](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#manage-your-data) - [Customer Table & Quick Connect](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#customer-table-quick-connect) - [Payment Methods & Bank Information](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#payment-methods-bank-information) - [FAQs](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#faqs) - [Payer Knowledge Base](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#main-content) - [Profile Manager](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#profile-manager) - [Platform Updates & Announcements](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#platform-updates-announcements) - [Sending Invitations & Reviewing Payee Status](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#sending-invitations-reviewing-payee-status) - [New Vendor Registrations & Updates](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#new-vendor-registrations-updates) - [Supplier & Invoice File Uploads](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#supplier-invoice-file-uploads) - [Payments & Invoicing](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#payments-invoicing) - [Training Videos](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#training-videos) - [SSO/Login & User Permissions](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#sso-login-user-permissions) - [Implementation & Configuration](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#implementation-configuration) - [Frequently Asked Questions (FAQs)](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#frequently-asked-questions-faqs) - [Developer Portal](https://help.paymentworks.com/knowledge-base/developer-portal?hsLang=en) - [Contact Support](https://help.paymentworks.com/knowledge-base/contact-support?hsLang=en) - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) - [Contact Support](https://help.paymentworks.com/contactsupport) [![PW Logo\_light\_Green\_ White](https://help.paymentworks.com/hs-fs/hubfs/2026%20PaymentWorks%20Brand%20Guidelines/PW%20Logo_light_Green_%20White.png?width=200&height=34&name=PW%20Logo_light_Green_%20White.png "PW Logo_light_Green_ White")](http://paymentworks.com) Copyright © 2025, PaymentWorks ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://stream.mux.com/Wc016bJvk18upPvLqeBEi5Q8ArPJgJj00wBPByeAMVRmY/capped-1080p.mp4", "dateModified" : "2025-05-01T20:44:01.393Z", "duration" : "PT2M13S", "height" : 1080, "name" : "Viewing Invoices and Sending Payment Inquiries", "thumbnailUrl" : "https://7162195.fs1.hubspotusercontent-na1.net/hubfs/7162195/Training%20Videos/Viewing%20Invoices%20and%20Sending%20Payment%20Inquiries.mp4/medium.jpg", "uploadDate" : "2025-05-01T20:43:05.346Z", "width" : 1920 } ```