How to Update or Share Remittance and Corporate Addresses

If you or your customer identifies the need to update your Remittance Address (used for payment purposes) or Corporate Address, follow the steps outlined below. Additionally, instructions for sharing a new remittance address with your customer are included.

Important Notes

• Customer approval is required for address updates, which may cause payment processing delays.
• You cannot delete a remittance address if it's currently shared with a customer.
• To replace an address, we recommend editing the existing one.
• To add an additional address, create a new one and share it with the appropriate customer(s).

Part A – Updating the Remittance or Order Address

1. Log in to your PaymentWorks account.
2. Click on the My Payee Profile in the left-hand navigation menu.
3. Scroll to the Addresses & Bank Accounts section.
4. Click on the address row you want to update to expand it.
5. Click Share to view which customers are connected to the address.
6. Click Edit, make your changes, then click Save.

Part B – Adding Remittance or Order Address

1. Log into your PaymentWorks account.
2. Click My Payee Profile from the left-hand navigation menu.
3. Scroll to the Addresses & Bank Accounts section.
4. Click + Add Address in the upper-right corner of the table.
5. Complete the address form.
6. Click Add Address to save.
7. Continue to Part C to share the new address with your customer(s).

Part C – Sharing Additional Addresses

1. Log into your PaymentWorks account.
2. Click My Payee Profile from the left-hand navigation menu.
3. Scroll to the Addresses & Bank Accounts section.
4. Click the address row you want to share to expand it.
5. Click Share.
6. In the Available to Share section, select your customer(s).
7. Click Share.

Note: Only customers who accept Order Addresses can receive those address types.

Related Articles / Next Steps

• Adding, Validating, and Linking a Bank Account in PaymentWorks
• Editing Bank Account and Remittance Information

For additional support or if you encounter issues, please contact PaymentWorks Support.