How to Update or Share Remittance and Corporate Addresses

If you or your customer identify the need to update your Remittance Address (used for payment purposes) or Corporate Address, follow the steps outlined below. Additionally, instructions for sharing a new remittance address with your customer are included.

Important Note: Updates to remittance or corporate addresses may require customer approval, which could result in processing delays.

Part A – Updating the Remittance or Order Address

1. Log in to your PaymentWorks account.
2. Click on the My Payee Profile in the side navigation menu on the left.
3. Scroll down to the Addresses & Bank Accounts table.
4. Click on the address row you would like to update or change to expand it.
5. Click Edit.
6. Click Save to finalize.

Part B – Adding Remittance or Order Address

1. Log in to your PaymentWorks account.
2. Click on the My Payee Profile in the side navigation menu on the left.
3. Scroll down to the Addresses & Bank Accounts table.
4. Click the +Add Address button on the top right of the table.
5. Fill out the form and then click Add Address to finalize.

Part C – Sharing Additional Addresses

1. Log in to your PaymentWorks account.
2. Click on the My Payee Profile in the side navigation menu on the left.
3. Scroll down to the Addresses & Bank Accounts table.
4. Click on the address row you would like to update or change to expand it.
5. Click Share.
6. Select available customers from the Available to Share section on the left. 
7. Click Share.

Note: Order addresses can only be shared with customers accepting order addresses.

For additional support or if you encounter issues, please contact PaymentWorks Support.