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      Troubleshooting Issues on the New Vendor Registration Form

      If you are experiencing issues uploading documents or submitting your New Vendor Registration Form, the steps below can help resolve common problems.

      Common Issues

      • Unresponsive Submit Button: Clicking the submit button does not send the form for review.
      • Document Upload Issues: Documents fail to upload or do not generate a success message.

      Checklist for Required Fields and Document Formats

      1. Required Fields:

        • Ensure all required fields marked with a red asterisk (*) are filled in before submitting the form.

      2. Accepted Document Formats:

        • Documents must be in .PDF or image formats (.PNG, .JPG, or .JPEG).

      Troubleshooting Steps

      1. Try Downloading or Saving Your File Again

      • The original file may be corrupt.
      • Download the file again or save it as a new file using the correct formats: .PDF, .PNG, .JPG, or .JPEG.
      • Re-upload the newly saved file to the registration form.

      2. Use a Desktop or Laptop

      • The PaymentWorks platform is optimized for desktop and laptop computers.
      • If you’re using a mobile device (e.g., iPhone, Android, iPad), try accessing the form on a desktop or laptop computer.

      3. Try a Different Web Browser

      • Recommended Browser: Google Chrome.
      • If issues persist in Chrome, try Mozilla Firefox or another browser.

      4. Clear Browser Cache or Use Incognito Mode

      • Clear your browser’s cache and cookies to resolve potential conflicts.
      • Alternatively, open an incognito/private browsing window and try again.

      Still Experiencing Issues?

      If the problem persists after trying these troubleshooting steps:

      1. Review the Knowledge Base articles for more help on your specific error message or issue such as:

        1. Troubleshooting Issues on the PaymentWorks Platform

        2. Browser Compatibility and Best Practices for Using PaymentWorks

        3. PaymentWorks UI Timeout
      2. Contact PaymentWorks Support for assistance. Include a description of the issue and the steps you have already tried.

      By following these steps, you’ll be closer to resolving your issue and successfully completing your New Vendor Registration Form!