Understanding Session Timeouts and Active Sessions
To ensure account security and data integrity, the PaymentWorks platform implements a session timeout policy for all users, both Payers and Payees. This policy is designed to protect your account in case you step away from your device.
UI Timeout Policy
- The session timer is set to 90 minutes. After 90 minutes of inactivity, the system will automatically log you out of your account.
- Inactivity is defined as no user interactions within the platform, such as clicking, typing, or navigating between pages.
Active Session Defined
An active session occurs when a user is actively engaged with the platform. Actions that keep your session active include:
- Navigating to different pages.
- Saving data or completing forms.
- Using platform features such as sending messages or updating profiles.
If no activity is detected within the 90-minute window, your session will automatically expire, requiring you to log in again.
Why This Matters
This timeout feature enhances platform security by:
- Preventing unauthorized access if a user forgets to log out.
- Protecting sensitive data, such as vendor profiles, payment information, and registration details.
Best Practices to Manage Your Active Session
- Save your work frequently, especially when filling out forms or uploading documents.
- Be mindful of the timer, especially if working on long tasks.
- If you're unsure about the remaining time, consider refreshing your browser or reloading the page to reset the activity timer.
By staying engaged during your session, you can avoid interruptions and maintain smooth access to the PaymentWorks platform.