--- title: Why Was My Registration Returned? description: "A registration can be returned for various reasons, including: Important: All registrations pass through PaymentWorks for initial review before being forwarded to your customer for final approval. You" --- [Skip to content](https://help.paymentworks.com/knowledge-base/why-was-my-registration-returned#main-content) [![PW Logo\_light\_Green\_ White](https://help.paymentworks.com/hs-fs/hubfs/2026%20PaymentWorks%20Brand%20Guidelines/PW%20Logo_light_Green_%20White.png?width=200&height=34&name=PW%20Logo_light_Green_%20White.png)](https://www.paymentworks.com/) - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) Open main navigation Close main navigation - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) - [Contact Support](https://help.paymentworks.com/contactsupport) [Contact Support](https://help.paymentworks.com/contactsupport?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.paymentworks.com/knowledge-base?hsLang=en) 2. [Payee Knowledge Base](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en) 3. [FAQs](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#faqs) # Why Was My Registration Returned?   A profile can be returned for various reasons, including: - **Tax ID (TIN) discrepancies** *Note: If your Tax ID does not match the IRS database, the system will automatically return your profile. All Tax IDs are processed through the IRS as the first layer of authentication.* - Bank account verification issues - W-9 form errors - Other required information inaccuracies **Important:** All Payee Profiles pass through PaymentWorks for initial review before being forwarded to your customer for final approval. Your profile may be returned by: 1. **PaymentWorks:** When PaymentWorks identifies an issue (e.g., Tax ID or validation errors), your profile will be returned with a message specifying the problem. 2. **Your Customer:** Once your profile reaches your customer, they may return it with specific requests or corrections. - If your customer returns the profile, you will receive a message detailing the issue and next steps. - For customer-specific return reasons, you must work directly with your customer to resolve the issue. All return reasons—whether from PaymentWorks or your customer—will appear in your account messages. --- ### **How to View the Message Explaining the Issue** To access messages and understand why your profile was returned: 1. **Log in** to your PaymentWorks account: [https://www.paymentworks.com/df/accounts/login/](https://www.paymentworks.com/df/accounts/login/) 2. Click on the **View Messages** button in the column from that customer OR in the side navigation menu on the left click Messages. 3. Select the **New Vendor Requests** tab. 4. Locate the **most recent message** and click on it to view the details. - This message will specify the reason for the return and include steps to correct the issue. - If the return is customer-related, the message will direct you to work with your customer for resolution. ![Screenshot 2026-07-08 at 1.15.45 PM](https://help.paymentworks.com/hs-fs/hubfs/Screenshot%202026-07-08%20at%201.15.45%20PM.png?width=670&height=256&name=Screenshot%202026-07-08%20at%201.15.45%20PM.png) --- ### **Need More Help?** For further support: - Visit our [Knowledge Base](https://help.paymentworks.com/knowledge-base?hsLang=en) for articles on common profile issues. - If you are unsure how to proceed after reviewing your message, contact your customer or reach out to [PaymentWorks Support](https://help.paymentworks.com/contactsupport?hsLang=en). 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