Recovering Your PaymentWorks Account

If you're having trouble accessing your PaymentWorks account, follow the appropriate steps below based on your situation.

I Forgot My Password

If you can still access the email address associated with your PaymentWorks account:

1. Navigate to the Password Reset Page.
2. Enter the email address linked to your account.
3. Follow the instructions sent to your email to reset your password.

Important Notes

To successfully log in after resetting your password, you'll need:

• Access to the email address associated with the account.
• The password for the account.
• Access to the phone number on file for completing multi-factor authentication (MFA).

The Account Owner is No Longer with the Company

For Vendors

If the employee who registered for the PaymentWorks account is no longer with your organization:

1. Check with your IT department to determine if you can gain access to the previous employee’s email inbox.

2. Once you have access to their email account:

   • Reset the password at the Password Reset Page.
   • Log in and update the user account details as needed.

3. If you cannot access the email account:

   • Contact PaymentWorks Support for assistance.
   • PaymentWorks will guide you through the steps to either gain access to the account or create a new one.

I Cannot Gain Access to the Email Account Associated with My PaymentWorks Account

If you're unable to access the email inbox tied to your PaymentWorks account:

1. Reach out to PaymentWorks Support.
2. Provide the email address associated with the account.
3. Be ready to confirm account details and complete a verification process to regain access.
   • You may need additional information, such as details about the account or your customer relationship, for verification purposes.

Adding a New User After Access is Recovered

Once you’ve logged in to the account, follow these steps to add yourself or others as a user:

1. Click your account icon in the top-right corner.
2. Select Manage Other Users.
3. Click Add User and provide the necessary details for the new user.

If you're encountering issues with Multi-Factor Authentication (MFA) during your PaymentWorks login process, please refer to our comprehensive guide on common MFA problems and their solutions: Common Issues with Multi-Factor Authentication (MFA).

This resource addresses topics such as:

• Incorrect Phone Number Entries: Steps to correct wrongly entered phone numbers.
• Non-Receipt of Authentication Codes: Troubleshooting tips if you're not receiving your MFA codes.
• Other Common MFA Challenges: Additional issues and their respective solutions.

Need More Help?

For additional guidance, check out our Knowledge Base or contact PaymentWorks Support.