--- title: Recovering Your PaymentWorks Account description: If you're having trouble accessing your PaymentWorks account, follow the appropriate steps below based on your situation. --- [Skip to content](https://help.paymentworks.com/knowledge-base/recovering-your-paymentworks-account#main-content) [![PW Logo\_light\_Green\_ White](https://help.paymentworks.com/hs-fs/hubfs/2026%20PaymentWorks%20Brand%20Guidelines/PW%20Logo_light_Green_%20White.png?width=200&height=34&name=PW%20Logo_light_Green_%20White.png)](https://www.paymentworks.com/) - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) Open main navigation Close main navigation - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) - [Contact Support](https://help.paymentworks.com/contactsupport) [Contact Support](https://help.paymentworks.com/contactsupport?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.paymentworks.com/knowledge-base?hsLang=en) 2. [Payee Knowledge Base](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en) 3. [Account Login & Updates](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#account-login-updates) # Recovering Your PaymentWorks Account ## If you're having trouble accessing your PaymentWorks account, follow the appropriate steps below based on your situation. ### **I Forgot My Password** If you can still access the email address associated with your PaymentWorks account: 1. Navigate to the [Password Reset Page](https://www.paymentworks.com/df/accounts/passreset/). 2. Enter the email address linked to your account. 3. Follow the instructions sent to your email to reset your password. #### **Important Notes** To successfully log in after resetting your password, you'll need: - Access to the email address associated with the account. - The password for the account. - Access to the phone number on file for completing multi-factor authentication (MFA). --- ### **The Account Owner is No Longer with the Company** #### **For Vendors** If the employee who registered for the PaymentWorks account is no longer with your organization: 1. **Check with your IT department** to determine if you can gain access to the previous employee’s email inbox. 2. Once you have access to their email account: - Reset the password at the [Password Reset Page](https://www.paymentworks.com/accounts/passreset/). - Log in and update the user account details as needed. 3. If you cannot access the email account: - Contact [PaymentWorks Support](https://help.paymentworks.com/contactsupport?hsLang=en) for assistance. - PaymentWorks will guide you through the steps to either gain access to the account or create a new one. --- ### **I Cannot Gain Access to the Email Account Associated with My PaymentWorks Account** If you're unable to access the email inbox tied to your PaymentWorks account: 1. Reach out to [PaymentWorks Support](https://help.paymentworks.com/contactsupport?hsLang=en). 2. Provide the email address associated with the account. 3. Be ready to confirm account details and complete a verification process to regain access. - You may need additional information, such as details about the account or your customer relationship, for verification purposes. --- ### Do Not Have Access to MFA Number Associated with Account If you are trying to log into your PaymentWorks account and no longer have access to the phone number associated with the login  1. File a support ticket by visiting our [Help Center](https://help.paymentworks.com/contactsupport?hsLang=en). 2. Include the following information in your ticket: - The email address associated with your PaymentWorks account. - The phone number currently registered for MFA (if available). 3. Be prepared to complete an account verification process to update your MFA phone number. --- ### **Adding a New User After Access is Recovered** Once you’ve logged in to the account, follow these steps to add yourself or others as a user: 1. Click your monogram **icon** in the top-right corner. 2. Select **Personal Settings**. 3. Click the **Manage Other Users tab** and provide the necessary details for the new user. --- If you're encountering issues with Multi-Factor Authentication (MFA) during your PaymentWorks login process, please refer to our comprehensive guide on common MFA problems and their solutions: [Common Issues with Multi-Factor Authentication (MFA)](https://help.paymentworks.com/knowledge-base/common-issues-with-multi-factor-authentication-mfa?hsLang=en). This resource addresses topics such as: - **Incorrect Phone Number Entries**: Steps to correct wrongly entered phone numbers. - **Non-Receipt of Authentication Codes**: Troubleshooting tips if you're not receiving your MFA codes. - **Other Common MFA Challenges**: Additional issues and their respective solutions. --- ### **Need More Help?** For additional guidance, check out our [Knowledge Base](https://help.paymentworks.com/knowledge-base?hsLang=en) or contact [PaymentWorks Support](https://help.paymentworks.com/contactsupport?hsLang=en). - [Payee Knowledge Base](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#main-content) - [Verification Process & Document Uploads](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#verification-process-document-uploads) - [Account Login & Updates](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#account-login-updates) - [Invoices & Payments](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#invoices-payments) - [Invitations & Customer Registrations](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#invitations-customer-registrations) - [Account Creation & Onboarding](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#account-creation-onboarding) - [Payee Profile](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#payee-profile) - [Manage Your Data](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#manage-your-data) - [Customer Table & Quick Connect](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#customer-table-quick-connect) - [Payment Methods & Bank Information](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#payment-methods-bank-information) - [FAQs](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#faqs) - [Payer Knowledge Base](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#main-content) - [Profile Manager](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#profile-manager) - [Platform Updates & Announcements](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#platform-updates-announcements) - [Sending Invitations & Reviewing Payee Status](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#sending-invitations-reviewing-payee-status) - [New Vendor Registrations & Updates](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#new-vendor-registrations-updates) - [Supplier & Invoice File Uploads](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#supplier-invoice-file-uploads) - [Payments & Invoicing](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#payments-invoicing) - [Training Videos](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#training-videos) - [SSO/Login & User Permissions](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#sso-login-user-permissions) - [Implementation & Configuration](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#implementation-configuration) - [Frequently Asked Questions (FAQs)](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#frequently-asked-questions-faqs) - [Developer Portal](https://help.paymentworks.com/knowledge-base/developer-portal?hsLang=en) - [Contact Support](https://help.paymentworks.com/knowledge-base/contact-support?hsLang=en) - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) - [Contact Support](https://help.paymentworks.com/contactsupport) [![PW Logo\_light\_Green\_ White](https://help.paymentworks.com/hs-fs/hubfs/2026%20PaymentWorks%20Brand%20Guidelines/PW%20Logo_light_Green_%20White.png?width=200&height=34&name=PW%20Logo_light_Green_%20White.png "PW Logo_light_Green_ White")](http://paymentworks.com) Copyright © 2025, PaymentWorks