--- title: Phone Number Used to Validate Banking Information description: The use of a publicly validated phone number ensures we are contacting a trusted source that can be independently linked to the business.  This added layer of verification helps maintain the security --- [Skip to content](https://help.paymentworks.com/knowledge-base/phone-number-used-to-validate-banking-information#main-content) [![PW Logo\_light\_Green\_ White](https://help.paymentworks.com/hs-fs/hubfs/2026%20PaymentWorks%20Brand%20Guidelines/PW%20Logo_light_Green_%20White.png?width=200&height=34&name=PW%20Logo_light_Green_%20White.png)](https://www.paymentworks.com/) - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) Open main navigation Close main navigation - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) - [Contact Support](https://help.paymentworks.com/contactsupport) [Contact Support](https://help.paymentworks.com/contactsupport?hsLang=en) Hello. 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[Verification Process & Document Uploads](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#verification-process-document-uploads) # Phone Number Used to Validate Banking Information The use of a publicly validated phone number ensures we are contacting a trusted source that can be independently linked to the business.  This added layer of verification helps maintain the security and authenticity of the communication. --- #### **What Is a** Publicly **Validated Phone Number?** A **publicly validated phone number** is one that: - Can be directly linked to the business through trusted public records, official directories, or third-party verification tool sources. - Is sourced through a secure, pre-vetted process by the PaymentWorks Team. --- #### **Phone Number Verification Process** PaymentWorks utilizes advanced investigative tools to verify that phone numbers are owned by the legal entity that completed a registration.  These tools access comprehensive databases that include: - Real-Time Data: Access to current information, such as phone records - Public Records: Information sources from government databases - Additional Verification Sources: May include, but are not limited to...  - Official company websites - Secretary of State filings - SEC filings, etc. --- #### **Phone Numbers That Are Typically Not Acceptable** Unless these numbers can be vetted and validated, they are generally not used: - **Personal Cell Phones** - **Personal Home Phones** - **Business Phone Lines Not Publicly Associated with the Business** - **Phone Numbers Provided to PaymentWorks by the Payer** --- #### **Why This Matters** By leveraging **industry-leading verification tools** and publicly validated phone numbers, PaymentWorks ensures a secure and reliable method of verifying vendor information, minimizing the risks of fraud during the banking validation process. 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