If you’re not receiving your password reset email after attempting to reset your PaymentWorks password, follow these troubleshooting steps to resolve the issue:
1. Check Your Spam or Trash Folders
- Password reset emails can sometimes be flagged as spam or junk by email filters.
- Search your spam, trash, or junk folders for emails from PaymentWorks.
2. Verify the Email Address Entered
- Ensure that you typed your email address correctly on the Password Reset page.
- Our system does not alert you if the email address is entered incorrectly.
3. Confirm the Correct Email Address
- Many users have multiple email accounts, and it’s easy to forget which one was used to register.
- Check other email accounts you may have used to create your PaymentWorks account.
- The password reset email may have been sent to the email address linked to your account.
4. Contact PaymentWorks Support
If you’ve verified all the above and still cannot locate the reset email:
- Reach out to PaymentWorks Support via the support webform for additional assistance.
- Provide details about your account, including the email address(es) you believe may be associated with it.