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      What to Expect When Selecting Multi-Factor Authentication (MFA) Voice Call

      If you choose to receive a phone call for Multi-Factor Authentication (MFA) instead of an SMS message, here’s what you can expect:

      Voice Call Experience

      • The call will come from a California area code (likely a 424 area code).
      • No need to speak or press any buttons; the process is fully automated.
      • An automated voice will speak the 6-digit code:
        • The code is spoken slowly and clearly (takes about 6 seconds).
        • The code will be repeated 3 times, with each repetition taking about 6 seconds.
      • After the third repetition, the call will automatically hang up.
      • The total call duration will be around 35 seconds.

      If You Miss the Code

      • Log back into your PaymentWorks account and request the code again.
      • Important Note:
        • If you request the code more than 5 times in a row, you will be temporarily locked out for 1 hour. You will need to wait before requesting another code.

      Steps to Log Back Into the Platform

      1. Access the Login Page:

      2. Enter Your Credentials:

        • Use the email address associated with your PaymentWorks account as your login name.
        • If you don’t remember your password, click “Forgot Password” to receive a reset email.

      3. Reset Password (if needed):

        • Follow the instructions in the reset email to create a new password.

      4. Retry MFA:

        • Once logged in, you will be prompted for MFA again. Select the option to resend the code if needed.