--- title: Receiving News Updates from Your Customer description: Your customers can share important updates with you directly through the PaymentWorks platform. These updates often include valuable information about their policies, procedures, or other impactful ne --- [Skip to content](https://help.paymentworks.com/knowledge-base/receiving-news-updates-from-your-customer#main-content) [![PW Logo\_light\_Green\_ White](https://help.paymentworks.com/hs-fs/hubfs/2026%20PaymentWorks%20Brand%20Guidelines/PW%20Logo_light_Green_%20White.png?width=200&height=34&name=PW%20Logo_light_Green_%20White.png)](https://www.paymentworks.com/) - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) Open main navigation Close main navigation - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) - [Contact Support](https://help.paymentworks.com/contactsupport) [Contact Support](https://help.paymentworks.com/contactsupport?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.paymentworks.com/knowledge-base?hsLang=en) 2. [Payee Knowledge Base](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en) 3. [Account Login & Updates](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#account-login-updates) # Receiving News Updates from Your Customer Your customers can share important updates with you directly through the PaymentWorks platform. These updates often include valuable information about their policies, procedures, or other impactful news. Staying informed is easy with the **News Updates** tab in your PaymentWorks account. --- ### **What to Expect in News Updates** - **Types of Information:** Updates may cover topics such as changes to payment processes, policy updates, or general announcements relevant to suppliers. - **Attachments:** Updates can include attached documents, such as PDFs or Word files, with detailed information. - **Hyperlinks:** Some updates may provide hyperlinks to external resources or websites for additional context or actions. --- ### **Where to Find News Updates** 1. **Log in** to your PaymentWorks account. 2. Click on **News** in the side navigation menu on the left. 3. Select **News Updates Tab** 4. Review the list of updates from your customer. Updates will include clear titles and timestamps for easy identification. ![](https://lh4.googleusercontent.com/HkSR4v7ZZ1rwRyyWfvyYEVB8mXPAoHN_w62K94EwS_-dhXZuEbXoquWULdHlyT6LsAuVqFKXLvmGEslGmpa7iKNO4R6dwi3WI4zbgFbzSfj0FaYCeF2JqFxjmxpNcmD4FDtsznPT) --- ### **Benefits of News Updates** - **Timely Communication:** Receive important announcements in real-time without relying on separate emails or phone calls. - **Centralized Information:** All updates are stored within PaymentWorks, making it easy to refer back to them as needed. - **Actionable Content:** Access documents or links directly from the updates to act quickly on any requirements. --- ### **Need More Help?** If you have questions about the updates or require clarification, please reach out to your customer directly using the contact information provided in your PaymentWorks account. For technical issues with accessing the News Updates tab, contact [PaymentWorks Support](https://help.paymentworks.com/contactsupport?hsLang=en). 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