If you are a payee looking to delete or deactivate your PaymentWorks account, the process involves several steps to ensure all associated information is managed appropriately. Follow the instructions below for guidance.
Step 1: Confirm Eligibility for Deletion
Before requesting to delete your account, ensure the following:
- All associated transactions, registrations, or updates have been completed.
- You no longer need to use the account for any current or future customer engagements on PaymentWorks.
Step 2: Contact PaymentWorks Support
Account deletion must be handled by PaymentWorks Support. To initiate the process:
- Submit a request via the PaymentWorks Support webform.
- Include the following details in your request:
- The email address associated with your PaymentWorks account.
- A statement confirming that you wish to delete the account.
Step 3: Obtain Approval from Connected Customers
Since deleting your PaymentWorks account will remove your payee information from the systems of any connected customers, PaymentWorks will require approval from those customers before proceeding.
- PaymentWorks will coordinate with your customers to obtain the necessary approvals.
Step 4: Complete Identity Verification
For security purposes, PaymentWorks may require additional verification to confirm your identity. This could involve:
- Answering verification questions.
- Providing an affidavit or documentation to authenticate your request.
Important Notes
- Account Deletion: Once your account is deleted, all associated information will be permanently removed and cannot be recovered.
If you have any questions or need further assistance with this process, please get in touch with PaymentWorks Support.