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How to Facilitate Vendor Address Updates in PaymentWorks (Payer Only)

This guide is for Payer Vendor Approver or Admin Users managing vendor address updates in PaymentWorks. If you are not a Vendor Approver or Admin, please contact your organization’s internal vendor or supplier desk for assistance.

To ensure vendors can update their address information correctly, it is important to understand the status of their profile submission or submitted data changes. Below are the steps for each status and general instructions you can share with vendors to help them access and update their information.

Vendor Instructions for Updating Addresses

  1. Log into PaymentWorks at https://www.paymentworks.com/df/accounts/login/.
  2. Click the My Payee Profile menu option.
  3. Locate Addresses and choose the address that needs to be updated OR click the + Add Address button.
  4. Edit the address or fill in the required fields and save. Any customers connected to this address will be automatically notified of the change.
    1. If the address is new click Share and choose the connected Customer.

Profile or Data Change Statuses and Address Update Instructions

Status 1: Connected Addresses in Locations & Banking

  • Action: Reach out to the payee directly and ask them to update their address.
  • Result: This will generate an update for your review in the Data Changes tab.

Status 2: Addresses in an Unapproved Profile - Pending, Returned, or Rejected (in Locations & Banking)

  • Pending:
    • Return the registration to the payee with instructions to update their address. Revalidation will occur upon resubmission.
  • Returned:
    • No action required from the Payer. Revalidation will happen when the payee resubmits the form.
  • Rejected:
    • Payee can take no further action. A rejection cannot be resubmitted or undone.

Status 3: Addresses in Profile - Approved, Connected, or Processed

  • Approved or Processed:
    • System Administrators have the ability to Reset Approvals. Contact your organization's System Admin to reset the profile submission.
    • Once reset, return the registration to the payee and instruct them to update their address. Revalidation will happen on resubmission.
  • Connected:
    • Instruct the payee to add the new address in their Payee Profile addresses, which will generate a data change. Provide the steps listed above. 

Helpful Documentation for Payees

You may provide these articles to your payees to assist with address updates:

By following these steps and sharing the appropriate guidance with your payees, you can ensure address updates are handled efficiently and accurately in PaymentWorks.