New Vendor Registrations & Updates
      Back to home
      1. Help Center
      2. Payer Knowledge Base
      3. New Vendor Registrations & Updates

      How to Facilitate Vendor Address Updates in PaymentWorks (Payer Only)

      This guide is for Payer Vendor Approver or Admin Users managing vendor address updates in PaymentWorks. If you are not a Vendor Approver or Admin, please contact your organization’s internal vendor or supplier desk for assistance.

      Overview

      To ensure vendors can update their address information correctly, it is important to understand the registration status of their forms. Below are the steps for each registration status and general instructions you can share with vendors to help them access and update their information.

      General Vendor Instructions for Logging In

      1. Log into PaymentWorks at https://www.paymentworks.com/df/accounts/login/.
      2. Click the “Connect” tab.
      3. Select Your Customer’s Name from the list.
      4. Open the form, review all fields, and click “Submit/Register” to resubmit the registration form.

      Registration Statuses and Address Update Instructions

      Status 1: Connected Addresses on “Updates Tab”

      • Action: Reach out to the vendor directly and ask them to update their address.
      • Result: This will generate an update for your review in the Updates Tab.

      Status 2: Addresses in Registration - Pending, Returned, or Rejected

      • Pending:
        • Return the registration to the vendor with instructions to update their address. Revalidation will occur upon resubmission.
      • Returned:
        • No action required from the Payer. Revalidation will happen when the vendor resubmits the form.
      • Rejected:
        • Inform the vendor to review and resubmit their registration with updated address information.

      Status 3: Addresses in Registration - Approved, Connected, or Processed

      • Approved or Processed:
        • File a ticket with PaymentWorks Support to reset the registration approval.
        • Once reset, return the registration to the vendor and instruct them to update their address. Revalidation will happen on resubmission.
      • Connected:
        • Instruct the vendor to add the new address in their Company Profile, which will generate an update. Provide these steps:
          1. Log into PaymentWorks at https://www.paymentworks.com/df/accounts/login/.
          2. Click “Company Profile” in the top-right corner.
          3. Select “Remittance Address” from the left menu.
          4. Click “Create New Address”, complete the fields, and share the new address with your customer when prompted.

      Helpful Documentation for Vendors

      You may provide these articles to your vendors to assist with address updates:

      • Remit and Corporate Address Updates
      • Remit Address Help
      • Update Corporate Address

      By following these steps and sharing the appropriate guidance with your vendors, you can ensure address updates are handled efficiently and accurately in PaymentWorks.