Implementation & Configuration
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      How do I request a new sanction list or watchlist?

      Before you begin:

      In order to request a new sanctions/watchlist to be added to PaymentWorks' supported list collection, you must be a registered PaymentWorks Aha! Portal contact for your organization. Currently, each customer is allotted two contact slots.

      If you are not an Aha! portal contact, please ask that your organization’s Aha! registered portal contact submit the request on your behalf.

      Submitting a request through the PaymentWorks Customer Aha! Portal

      1. Log into the PaymentWorks Customer Aha! Ideas Portal: https://paymentworks-customer.ideas.aha.io/
      2. Click the + ADD A NEW IDEA button at the top left of the screen
      Screenshot 2024-09-12 at 3.13.35 PM.png
             3. Fill out the Idea details and include the following information:
                  a. Your Idea: Please add {List Name}
                  b. Please add more details:
                       i.  Describe the list, including the jurisdiction/authority managing the list
                       ii. If possible, provide the publicly available URL to the source
                      iii. Describe how you are currently using this list today (e.g., going to a website and entering in the supplier name or using my other provider portal to check it)
                  c. Category: Sanctions and Watchlists > List Requests
                  d. User Impacted: Payers/Buyers
                  e. Additional Info (optional): Describe the business context for why this list is required or desired by your organization and potentially other organizations like yours.
            4. Click Add Idea

      When will my list be added?

      The PaymentWorks Product team will evaluate your list request and work with PaymentWorks' third-party provider to review whether the list will be added based on these conditions:

      1. The list is readily available for consumption and integration
        1. Although many sanctions and watchlists are made available to the public, some jurisdictions and publishing authorities have strict usage guidelines and requirements prohibiting programmatic use of their data.
      2. The list meets PaymentWorks' third-party provider’s standards and fit within their taxonomy for sanctions and watchlists.
        1. Some public list sources may contain unclear orders or rules in their final decisions/outcomes, creating uncertainty and inconsistencies in the data.

      If these conditions are met, they are more likely to be added, but the final decision rests with the third-party provider.