--- title: How to Reset Approvals on Registrations description: Certain users in PaymentWorks can reset and restart the approval workflow for vendor registrations. This feature is designed for administrators or roles with system oversight responsibilities, allowin --- [Skip to content](https://help.paymentworks.com/knowledge-base/how-to-reset-approvals-on-registrations#main-content) [![PW Logo\_light\_Green\_ White](https://help.paymentworks.com/hs-fs/hubfs/2026%20PaymentWorks%20Brand%20Guidelines/PW%20Logo_light_Green_%20White.png?width=200&height=34&name=PW%20Logo_light_Green_%20White.png)](https://www.paymentworks.com/) - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) Open main navigation Close main navigation - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) - [Contact Support](https://help.paymentworks.com/contactsupport) [Contact Support](https://help.paymentworks.com/contactsupport?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.paymentworks.com/knowledge-base?hsLang=en) 2. [Payer Knowledge Base](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en) 3. [New Vendor Registrations & Updates](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#new-vendor-registrations-updates) # How to Reset Approvals on Registrations Certain users in PaymentWorks can reset and restart the approval workflow for vendor registrations. This feature is designed for administrators or roles with system oversight responsibilities, allowing them to correct mistakes or make changes to approvals. --- ### **What is the Reset Approvals Feature?** This feature allows authorized users to: - Rescind registration approvals. - Restart the approval workflow if an error occurs or if a decision is made to halt the vendor onboarding process. **Key Considerations:** - Resetting approvals will remove all previous approvals for the registration. - The action **cannot be undone.** - Best practice: Limit this permission to **superusers** and **admin roles** to prevent unintentional resets. --- ### **Conditions for Resetting Approvals** Approvals can only be reset under the following conditions: - The user has the **Reset Approvals** permission. (Granted by default to superusers and admin roles.) - The registration status is **Pending**, **Approved**, or **Processed**. - ⚠️ Registrations with the status **Connected**, **Returned**, or **Rejected** **do not qualify** for resets. - Please note: The Reset Approvals feature will not appear for these statuses. If you are seeing one of these statuses and attempting to reset approvals, the Reset button will be unavailable. --- ### **How to Reset Approvals** Follow these steps to reset approvals for a registration: 1. **Verify Status** Ensure the registration’s status is either: - **Pending Approval** - **Approved** - **Processed** **Below is a screenshot of what a request status can look like if it is pending approval.** **![Screenshot 2025-03-27 at 8.33.56 AM](https://help.paymentworks.com/hs-fs/hubfs/Screenshot%202025-03-27%20at%208.33.56%20AM.png?width=688&height=201&name=Screenshot%202025-03-27%20at%208.33.56%20AM.png)** **2.  Locate the Reset Approvals Button**If conditions are met, the **Reset Approvals** button will appear in the vendor registration form. ![Screenshot 2025-03-27 at 8.36.42 AM](https://help.paymentworks.com/hs-fs/hubfs/Screenshot%202025-03-27%20at%208.36.42%20AM.png?width=688&height=56&name=Screenshot%202025-03-27%20at%208.36.42%20AM.png) - - For **Pending Approval**: The button appears while awaiting additional actions or validations. *Important*: Avoid resetting approvals until bank validation is complete if applicable. - For **Approved**: The button is available after the final approval is made. - For **Processed**: The button remains active if processing is underway but not yet finalized. **3.  Confirm Reset Action**Click the **Reset Approvals** button. A confirmation prompt will appear. ![Screenshot 2025-03-27 at 8.38.53 AM](https://help.paymentworks.com/hs-fs/hubfs/Screenshot%202025-03-27%20at%208.38.53%20AM.png?width=688&height=306&name=Screenshot%202025-03-27%20at%208.38.53%20AM.png) - Review the confirmation message carefully. - Confirm your intent to reset the approval workflow by clicking the appropriate button. --- ### **When to Use This Feature** - An approver unintentionally approved the wrong registration. - A decision is made not to proceed with onboarding the vendor. - Updates or corrections to the approval workflow are required. --- ### **Need More Help?** If you need assistance or further clarification, please visit our **[Knowledge Base](https://help.paymentworks.com/knowledge-base?hsLang=en)** or contact **[PaymentWorks Support](https://help.paymentworks.com/contactsupport?hsLang=en)**. - [Payee Knowledge Base](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#main-content) - [Verification Process & Document Uploads](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#verification-process-document-uploads) - [Account Login & Updates](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#account-login-updates) - [Invoices & Payments](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#invoices-payments) - [Invitations & Customer Registrations](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#invitations-customer-registrations) - [Account Creation & Onboarding](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#account-creation-onboarding) - [Payee Profile](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#payee-profile) - [Manage Your Data](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#manage-your-data) - [Customer Table & Quick Connect](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#customer-table-quick-connect) - [Payment Methods & Bank Information](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#payment-methods-bank-information) - [FAQs](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#faqs) - [Payer Knowledge Base](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#main-content) - [Product Releases](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#product-releases) - [Profile Manager](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#profile-manager) - [Platform Updates & Announcements](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#platform-updates-announcements) - [Sending Invitations & Reviewing Payee Status](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#sending-invitations-reviewing-payee-status) - [New Vendor Registrations & Updates](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#new-vendor-registrations-updates) - [Supplier & Invoice File Uploads](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#supplier-invoice-file-uploads) - [Payments & Invoicing](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#payments-invoicing) - [Training Videos](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#training-videos) - [SSO/Login & User Permissions](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#sso-login-user-permissions) - [Implementation & Configuration](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#implementation-configuration) - [Frequently Asked Questions (FAQs)](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#frequently-asked-questions-faqs) - [Developer Portal](https://help.paymentworks.com/knowledge-base/developer-portal?hsLang=en) - [Contact Support](https://help.paymentworks.com/knowledge-base/contact-support?hsLang=en) - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) - [Contact Support](https://help.paymentworks.com/contactsupport) [![PW Logo\_light\_Green\_ White](https://help.paymentworks.com/hs-fs/hubfs/2026%20PaymentWorks%20Brand%20Guidelines/PW%20Logo_light_Green_%20White.png?width=200&height=34&name=PW%20Logo_light_Green_%20White.png "PW Logo_light_Green_ White")](http://paymentworks.com) Copyright © 2025, PaymentWorks