The statuses on the Payments page provide key insights into each payment request, enabling users to assess risk, indemnification coverage, and payment progress. This information is particularly critical for customers utilizing Payment Indemnification, as it guides payment decisions and next steps.
Payment Status Categories
Each payment request displays the following statuses:
- Bank Account Status
- Warranty Status
- Payment Status
Bank Account Status
- Review Complete
The bank account has been reviewed by PaymentWorks. Payments made to this account are eligible for indemnification coverage.The warranty status of your payment (indemnified/not indemnified) will be reflected for each payment on the payment details page. - Currently Under Review
The bank account is pending validation, and PaymentWorks is working to confirm its authenticity. - Unknown
The bank account is not recognized within the PaymentWorks platform. This typically applies to accounts associated with payee relationships established before the customer began using PaymentWorks.
Warranty Status
- Indemnified
The payment is covered under PaymentWorks' indemnification policy, up to the limits specified in your agreement.
Not Indemnified
The payment is not covered by PaymentWorks' indemnification policy.
For further details, refer to the Understanding Indemnification in PaymentWorks article.
Payment Status
- Approved
The payment has been approved for release. - Withheld for Payment Review
The payment is under review by PaymentWorks and has not been approved for release.- Note: When PaymentWorks receives your Payment file an additional review of your payments is completed. Payments flagged for additional review will be investigated further by PaymentWorks. Users may override this assessment to manually approve the payment; however, manually approved payments are not eligible for indemnification.
- Rejected
The payment has been rejected due to invalid bank account information or token. - Removed From File
The payment has been removed from the file by a Payer user. Comments entered by the Payer user at the time of removal can be viewed in the tool tip next to the status. - Removed From File
The payment has been removed from the file by PaymentWorks. A reason and additional information can be viewed in the tool tip.
Guidance for Payments Marked “Withheld for Payment Review ”
Payer Options:
- Payment Hold
Hold the payment until the status changes to “Approved.” - Pay by Check
Issue payment to the vendor via check. While less ideal, this option may mitigate risk. - Approve the Payment
Override PaymentWorks' assessment and manually approve the payment.
Important: The payer assumes full liability for this decision.
Common Reasons for a Payment to be Withheld for Payment Review:
PaymentWorks evaluates payments using proprietary risk assessment protocols, which may consider:
- Payment Amount: Higher-value payments are subject to stricter validation requirements.
- Vendor Identity Validation: Factors such as publicly validated phone numbers, verified business information, and response to outreach.
- Fraud Detection Tools: PaymentWorks employs tools like CLEAR and Dun & Bradstreet to assess vendor legitimacy and flag potentially fraudulent transactions.
The main reasons for risk tolerance rejection include:
- Payee Did Not Respond
- PaymentWorks made multiple outreach attempts to contact the vendor but received no response.
- No Phone Number Found
- PaymentWorks could not publicly validate a legitimate phone number for the vendor.
Important Notes
- Payments not in Approved status will not be included in the payment file. These payments must be resubmitted in a future payment batch if no further action is taken.
- PaymentWorks decisions are based solely on risk evaluation and do not replace your organization’s financial institution's payment approval process.
- Decisions to override PaymentWorks’ evaluation involve assuming full responsibility for the associated risks.
If you have questions or need any more help, feel free to reach out to PaymentWorks Support