--- title: Resending Payee Invitations description: Why and how to resend a payee invitation in the PaymentWorks platform --- [Skip to content](https://help.paymentworks.com/knowledge-base/resending-payee-invitations#main-content) [![PW Logo\_light\_Green\_ White](https://help.paymentworks.com/hs-fs/hubfs/2026%20PaymentWorks%20Brand%20Guidelines/PW%20Logo_light_Green_%20White.png?width=200&height=34&name=PW%20Logo_light_Green_%20White.png)](https://www.paymentworks.com/) - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) Open main navigation Close main navigation - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) - [Contact Support](https://help.paymentworks.com/contactsupport) [Contact Support](https://help.paymentworks.com/contactsupport?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.paymentworks.com/knowledge-base?hsLang=en) 2. [Payer Knowledge Base](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en) 3. [Sending Invitations & Reviewing Payee Status](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#sending-invitations-reviewing-payee-status) # Resending Payee Invitations ## Why and how to resend a payee invitation in the PaymentWorks platform Sending a payee invitation to an incorrect email address can happen. If you need to resend a payee invitation in PaymentWorks, follow the steps below to edit the payee’s information and resend the invitation. --- ### Steps to Resend a Payee Invitation 1. **Log in** to your PaymentWorks account. 2. Navigate to **Vendor Master Updates**. 3. Select the **New Vendors** tab. 4. From the upper-left corner of the screen, select **Onboarding Tracker** from the "Show" dropdown menu. 5. Use the filter options on the left sidebar to **search for the payee’s name**. 6. Select **\>** on the right side of the payee's row to view the invitation details. 7. Choose **Invitation Detail**. 8. Click **Resend Invitation** in the bottom-right corner of the screen. ![payer\_onboardinginvite](https://help.paymentworks.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/payer_onboardinginvite.png?width=670&height=278&name=payer_onboardinginvite.png) A pop-up window will appear where you can edit the invitation details before resending it. ![payer\_resendinvite](https://help.paymentworks.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/payer_resendinvite.png?width=510&height=479&name=payer_resendinvite.png) --- ### Editing the Invitation Details - Scroll through the fields in the pop-up window to review and update any necessary information. - Confirm all details are correct. - Select **Send** to resend the updated invitation. ![payer\_resendinviteerror](https://help.paymentworks.com/hs-fs/hubfs/Knowledge%20Base%20Screenshots/payer_resendinviteerror.png?width=487&height=443&name=payer_resendinviteerror.png) --- ### Potential Errors When Resending Invitations When attempting to resend an invitation, you might encounter one of the following error messages: #### **1. "This user has already begun the onboarding process"** - This error indicates the payee may already have a PaymentWorks account or has started their onboarding process. #### **2. "An invitation was previously sent to this email address"** - This means the payee received an invitation but may not have created an account yet. --- ### Troubleshooting Common Errors If you encounter one of these error messages, here’s how to resolve them: #### **Determine if the payee has an existing account in PaymentWorks for your organization:** 1. **Log in** to your PaymentWorks account. 2. Navigate to **Vendor Master Updates**. 3. Select the **Oboarding Tracker** tab. 4. Use the filter options to **search for the payee’s account**. #### **What to Do Next:** - If the payee’s account is **not found**, reach out to your customer to confirm the payee doesn’t already have an existing PaymentWorks account registered under a different name. - If the payee’s account **is found**, check the onboarding progress and remind the payee to submit their profile if they haven’t done so. --- ### Need Additional Assistance? If you need further help or encounter additional issues, please contact [**PaymentWorks Support**](https://help.paymentworks.com/contactsupport?hsLang=en). 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