As a payer user logging into PaymentWorks for the first time via Single Sign-On (SSO), you may encounter an error message indicating that your SSO email address is already linked to a payee/vendor account. This article explains the issue and provides guidance on how to resolve it.
Error Message
You may see an error message like the one below when attempting to log in via SSO:
Issue Explanation
This error occurs because the email address used for your SSO login is already associated with an existing payee/vendor account in the PaymentWorks platform. Since a single email address cannot be linked to both a payer and a payee account, you will be unable to proceed until the conflict is resolved.
Steps to Resolve
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Log into Payee (Vendor) account (using the SSO email address)
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Navigate to “Personal Settings” (top right corner of your account). Under the Personal Information page, click the blue “edit” button toward the bottom of the screen and update your account email address. Click Save.
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After changing the email address, please retry your SSO authentication
If you encounter any issues accessing the payee account or continue to run into an error after changing the email address, please contact PaymentWorks Support.
Important Notes
- Email Address Requirements:
- Ensure the new email address provided for your payee/vendor account is not already in use within the PaymentWorks system.
- SSO Configuration:
- If issues persist after updating the email address, confirm with your IT department that your SSO credentials and configuration align with your organization's PaymentWorks setup.
Need More Help?
If you encounter any issues during this process, please explore our Knowledge Base for additional resources or contact PaymentWorks Support for further assistance.