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Updated Knowledge Base Link Directory

To support your transition to the new PaymentWorks Knowledge Base, we’ve created the Updated Knowledge Base Link Directory. This comprehensive guide provides everything you need to update your internal documentation, bookmarks, and training materials seamlessly.


Access the Updated Link Directory

Download the Updated Knowledge Base Link Directory

This directory includes:

  • Direct links to each article on the new Knowledge Base platform.
  • Corresponding titles to help you quickly match old and new links with your internal resources.
  • Additional tips for efficiently updating your materials.

Why This Matters

As part of our Knowledge Base migration, the old platform (community.paymentworks.com) will be retired on [Sunset Date]. After this date, old links will no longer redirect to the new platform (https://help.paymentworks.com/knowledge-base). Updating your links now ensures uninterrupted access to support resources for your team and stakeholders.


Example: Old vs. New Links

Here’s a sample from the directory to illustrate the format:

Old Knowledge Base Title

Old Knowledge Base Link

New Knowledge Base Title

New Knowledge Base Link

How to Register as a Vendor

Old Link

How to Register as a Vendor

New Link

Understanding Invoice Status

Old Link

Understanding Invoice Status

New Link

(The full list is available in the downloadable directory.)


Steps to Update Your Links

  1. Download the directory: Use the link above to access the complete list of old and new Knowledge Base links.
  2. Review your resources: Identify and replace outdated links in your internal documents, bookmarks, and training materials.
  3. Share with your team: Notify your internal stakeholders about the updated links and the importance of using the new Knowledge Base moving forward.

Need Assistance?

If you have any questions or need help during this process, our Support Team is ready to assist. Visit https://help.paymentworks.com/contactus for support.


Thank you for your attention to this update! The new Knowledge Base is designed to improve your experience with enhanced navigation, updated content, and seamless integration with our ticketing system. We appreciate your cooperation and look forward to supporting your success.