--- title: Monitoring the PaymentWorks Platform Status description: The PaymentWorks Platform Monitoring Status Page keeps users informed about the operational status of the platform. It provides updates on system availability, any ongoing incidents, and planned maint --- [Skip to content](https://help.paymentworks.com/knowledge-base/monitoring-the-paymentworks-platform-status#main-content) [![PW Logo\_light\_Green\_ White](https://help.paymentworks.com/hs-fs/hubfs/2026%20PaymentWorks%20Brand%20Guidelines/PW%20Logo_light_Green_%20White.png?width=200&height=34&name=PW%20Logo_light_Green_%20White.png)](https://www.paymentworks.com/) - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) Open main navigation Close main navigation - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) - [Contact Support](https://help.paymentworks.com/contactsupport) [Contact Support](https://help.paymentworks.com/contactsupport?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.paymentworks.com/knowledge-base?hsLang=en) 2. [Contact Support](https://help.paymentworks.com/knowledge-base/contact-support?hsLang=en) # Monitoring the PaymentWorks Platform Status The PaymentWorks **Platform Monitoring Status Page** keeps users informed about the operational status of the platform. It provides updates on system availability, any ongoing incidents, and planned maintenance events. This resource ensures that Payers and Payees can quickly check for issues affecting their workflows and receive timely notifications. --- #### How to Access the PaymentWorks Status Page 1. **Visit the Status Page:** Access the PaymentWorks Platform Status page at [**status.paymentworks.com**](https://status.paymentworks.com/). 2. **Subscribe for Notifications:** - On the Status Page, click the **"Subscribe to Updates"** button. - Enter your email address to receive real-time updates about incidents or scheduled maintenance. *Note:* Subscribing ensures you are informed about critical updates affecting platform availability.![](https://lh3.googleusercontent.com/_M3Z3f-QSd3-D5Y1LOAP5gHoesfvvb4R65bpxiBOJWcRCuGGFPY3kH8eW0PZZv9ZwpJ482jVsy-q3jgWCbdR3bkrOvh-wlshDdRPVVCS9jOcuQ7GQSp-TIZ0x6kxxekLGWJRF6hXRRNkx3mNHalfGJHDbvOzFYrkbQRGwz6RDw-A3Ek49UsmZAoPew) --- #### Understanding the Status Page The Status Page provides detailed information about the platform's operational state. Here's what you’ll find: 1. **Current Platform Status:** - A **banner at the top** of the page shows the platform's overall health (e.g., Operational, Partial Outage, or Major Outage). 2. **Incident and Maintenance Updates:** - **Incident History:** A timeline of past incidents and their resolution statuses. - **Planned Maintenance:** Scheduled updates to enhance the platform, with start and end times displayed. 3. **Components Overview:** - A breakdown of system components (e.g., API, Login, or Registration features) and their individual statuses. 4. **Time Zones:** - All updates are timestamped in your local time zone for clarity. --- #### What to Do in Case of an Issue If the Status Page indicates a platform incident: - **Check for Updates:** The Status Page will be updated regularly with progress reports and resolution timelines. - **Contact Support if Necessary:** If you are experiencing an issue not listed on the Status Page, submit a ticket at **[help.paymentworks.com/contactsupport](https://help.paymentworks.com/contactsupport?hsLang=en)**. Our support team is available Monday through Friday, 8:00 AM to 8:00 PM EST, excluding major holidays. --- #### Best Practices - **Bookmark the Status Page:** Save [**status.paymentworks.com**](https://status.paymentworks.com/) for quick access. - **Stay Informed:** Subscribe to updates to receive immediate notifications for incidents and maintenance schedules. - **Verify the Status Page First:** Before reaching out to support, check the Status Page to see if an issue is already being addressed. --- ### Related Articles - [How to Contact PaymentWorks Support](https://help.paymentworks.com/knowledge-base/how-to-contact-paymentworks-support?hsLang=en) - [Troubleshooting Common Issues](https://help.paymentworks.com/knowledge-base/troubleshooting-issues-on-the-paymentworks-platform?hsLang=en) - [Payee Knowledge Base](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#main-content) - [Verification Process & Document Uploads](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#verification-process-document-uploads) - [Account Login & Updates](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#account-login-updates) - [Invoices & Payments](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#invoices-payments) - [Invitations & Customer Registrations](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#invitations-customer-registrations) - [Account Creation & Onboarding](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#account-creation-onboarding) - [Payee Profile](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#payee-profile) - [Manage Your Data](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#manage-your-data) - [Customer Table & Quick Connect](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#customer-table-quick-connect) - [Payment Methods & Bank Information](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#payment-methods-bank-information) - [FAQs](https://help.paymentworks.com/knowledge-base/payee-knowledge-base?hsLang=en#faqs) - [Payer Knowledge Base](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#main-content) - [Product Releases](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#product-releases) - [Profile Manager](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#profile-manager) - [Platform Updates & Announcements](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#platform-updates-announcements) - [Sending Invitations & Reviewing Payee Status](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#sending-invitations-reviewing-payee-status) - [New Vendor Registrations & Updates](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#new-vendor-registrations-updates) - [Supplier & Invoice File Uploads](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#supplier-invoice-file-uploads) - [Payments & Invoicing](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#payments-invoicing) - [Training Videos](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#training-videos) - [SSO/Login & User Permissions](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#sso-login-user-permissions) - [Implementation & Configuration](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#implementation-configuration) - [Frequently Asked Questions (FAQs)](https://help.paymentworks.com/knowledge-base/payer-knowledge-base?hsLang=en#frequently-asked-questions-faqs) - [Developer Portal](https://help.paymentworks.com/knowledge-base/developer-portal?hsLang=en) - [Contact Support](https://help.paymentworks.com/knowledge-base/contact-support?hsLang=en) - [Help Center](https://help.paymentworks.com/knowledge-base/how-to-use-the-paymentworks-knowledge-base) - [Contact Support](https://help.paymentworks.com/contactsupport) [![PW Logo\_light\_Green\_ White](https://help.paymentworks.com/hs-fs/hubfs/2026%20PaymentWorks%20Brand%20Guidelines/PW%20Logo_light_Green_%20White.png?width=200&height=34&name=PW%20Logo_light_Green_%20White.png "PW Logo_light_Green_ White")](http://paymentworks.com) Copyright © 2025, PaymentWorks