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      Monitoring the PaymentWorks Platform Status

      The PaymentWorks Platform Monitoring Status Page keeps users informed about the operational status of the platform. It provides updates on system availability, any ongoing incidents, and planned maintenance events. This resource ensures that Payers and Payees can quickly check for issues affecting their workflows and receive timely notifications.

      How to Access the PaymentWorks Status Page

      1. Visit the Status Page:
        Access the PaymentWorks Platform Status page at status.paymentworks.com.

      2. Subscribe for Notifications:

        • On the Status Page, click the "Subscribe to Updates" button.
        • Enter your email address to receive real-time updates about incidents or scheduled maintenance.

        Note: Subscribing ensures you are informed about critical updates affecting platform availability.

      Understanding the Status Page

      The Status Page provides detailed information about the platform's operational state. Here's what you’ll find:

      1. Current Platform Status:

        • A banner at the top of the page shows the platform's overall health (e.g., Operational, Partial Outage, or Major Outage).

      2. Incident and Maintenance Updates:

        • Incident History: A timeline of past incidents and their resolution statuses.
        • Planned Maintenance: Scheduled updates to enhance the platform, with start and end times displayed.

      3. Components Overview:

        • A breakdown of system components (e.g., API, Login, or Registration features) and their individual statuses.

      4. Time Zones:

        • All updates are timestamped in your local time zone for clarity.

      What to Do in Case of an Issue

      If the Status Page indicates a platform incident:

      • Check for Updates:
        The Status Page will be updated regularly with progress reports and resolution timelines.

      • Contact Support if Necessary:
        If you are experiencing an issue not listed on the Status Page, submit a ticket at help.paymentworks.com/contactsupport.

        Our support team is available Monday through Friday, 8:00 AM to 8:00 PM EST, excluding major holidays.

      Best Practices

      • Bookmark the Status Page:
        Save status.paymentworks.com for quick access.

      • Stay Informed:
        Subscribe to updates to receive immediate notifications for incidents and maintenance schedules.

      • Verify the Status Page First:
        Before reaching out to support, check the Status Page to see if an issue is already being addressed.

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